topic Re: Re: Choosing preferred network type / disabling 5G in Mobile Network discussions

Re: Choosing preferred network type / disabling 5G

aramrasul — Sat, 21 Jan 2023 22:05:57 GMT

I have a big problem with the unstable EE 5G signal. Now i want turn 5G off and return to 4G, but i don't have the option.

Re: Re: Choosing preferred network type / disabling 5G

bristolian — Sat, 21 Jan 2023 22:18:13 GMT

What problems are you having with your service?

Re: Re: Choosing preferred network type / disabling 5G

Northerner — Sat, 21 Jan 2023 22:28:44 GMT

Hi @aramrasul

What device do you have?

@bristolian Tbh I've turned off 5G and my network is 100% better especially when in London. Speed and consistent connection all the way on the train from Leeds. On 5G it's either slow or doesn't work.

Thanks

Re: Re: Choosing preferred network type / disabling 5G

aramrasul — Sun, 22 Jan 2023 05:28:08 GMT

Samsung Galaxy S21+

128GB ROM

8G RAM

Re: Re: Choosing preferred network type / disabling 5G

aramrasul — Sun, 22 Jan 2023 05:29:03 GMT

I want to disable 5G service.

Re: Re: Choosing preferred network type / disabling 5G

James_B — Sun, 22 Jan 2023 10:21:36 GMT

Hi @aramrasul,

Welcome to the EE Community. 🙂

You can select your preferred network mode in Settings > Connections > Mobile networks.

James

Re: Re: Choosing preferred network type / disabling 5G

aramrasul — Sun, 22 Jan 2023 10:26:17 GMT

This option is not available. I believe that it has been disabled by EE itself.

Re: Re: Choosing preferred network type / disabling 5G

James_B — Sun, 22 Jan 2023 10:28:38 GMT

Hi @aramrasul,

I'm sorry if you aren't able to make this change on your particular device.

James