topic 5g in Mobile Network discussions

5g

Lynsey0201 — Fri, 20 Jan 2023 14:17:07 GMT

Can anyone tell me why I can’t get 5g network? I’m paying for it on my contract and I’m in an area that does have 5g. Do I need to do anything special to my phone or should I contact ee directly about it?
thanks in advance

Re: 5g

Mustrum — Fri, 20 Jan 2023 14:44:11 GMT

@Lynsey0201 what phone do you have?

Re: 5g

Lynsey0201 — Fri, 20 Jan 2023 14:57:42 GMT

Iphone 11, i know its not the latest but when we upgraded in the shop the guy told us we could have 5g. We have checked our bill and we are paying for 5g. Thanks for your reply

Re: 5g

Mustrum — Fri, 20 Jan 2023 15:07:26 GMT

Sorry @Lynsey0201 but the iPhone 11 is not a 5G phone.

The first iPhone with 5G is the 12.

Re: 5g

Lynsey0201 — Fri, 20 Jan 2023 15:22:18 GMT

Thank you mustrum will call into the shop and get this sorted

Re: 5g

Mustrum — Fri, 20 Jan 2023 15:30:14 GMT

Good luck @Lynsey0201 hope you get it sorted out, whilst a 5G sim will work happily in a 4G phone, it won't give you 5G.