topic Re: Unable to Dial Out in Mobile Network discussions

Unable to Dial Out

Bobzedoodle — Wed, 18 Jan 2023 07:00:10 GMT

I recently upgraded my phone but the new phone I have gone for is out of stock. I received about 5 messages yesterday all just general info about my upgrade. Since then I have been unable to place or receive calls on my current handset. It wont even let me call the 150 or 360 number from my handset. Any ideas as to what this may be? I can still receive text messages but if someone tries to call me, it says the number is no longer active/in use.

Thanks

Re: Unable to Dial Out

Jon_K — Wed, 18 Jan 2023 09:10:15 GMT

Hi @Bobzedoodle.

Are you able to receive calls?

What is the full error message you get if you try to make a call?

Jon

Re: Unable to Dial Out

Bobzedoodle — Wed, 18 Jan 2023 09:15:12 GMT

Hi Jon

No I cant receive calls either.

I dont get an error message. I try to dial and it just beeps and cuts off immediately.

Thanks

Rickiee

Re: Unable to Dial Out

Jon_K — Wed, 18 Jan 2023 09:54:39 GMT

Thanks @Bobzedoodle.

Do you still have a signal on the phone, and do you receive texts without WiFi?

Jon

Re: Unable to Dial Out

Bobzedoodle — Wed, 18 Jan 2023 10:00:35 GMT

I have 1 bar of signal constantly no matter where I go. Yes I am still receiving text messages ok

Rickiee

Re: Unable to Dial Out

Jon_K — Wed, 18 Jan 2023 10:31:40 GMT

Thanks @Bobzedoodle.

I'd recommend getting in touch with our Tech Care team so they can take a look at your account.

They'll be able to help you work out why calls aren't working.

Jon