topic Re: emergency calls only in Mobile Network discussions

emergency calls only

Danrobs — Wed, 11 Jan 2023 12:23:26 GMT

My phone is not connecting to the network, I have restarted it several times but still no luck. not sure what else i can do

Re: emergency calls only

bristolian — Wed, 11 Jan 2023 12:42:50 GMT

Do you know anyone else locally who uses EE, who is also having problems? There may be an issue in your area - use "check status" on https://coverage.ee.co.uk/coverage/ee in the first instance.

Re: emergency calls only

Danrobs — Wed, 11 Jan 2023 13:04:00 GMT

coverage is fine in the area, I have drove from one side of Birmingham to another and i still have no network

Re: emergency calls only

bristolian — Wed, 11 Jan 2023 13:28:49 GMT

Are you reporting an apparent lack of coverage in locations there should be?

Or problems making calls when coverage is displayed?

Re: emergency calls only

Danrobs — Wed, 11 Jan 2023 14:11:22 GMT

My phone wont connect to the network at all. i have had the same phone and same sim for over two years but all of a sudden today i cant connect. my phone is important for me to complete my daily work.

Its not about coverage, as i stated in my initial post my phone will not connect to the netwoprk at all

Re: emergency calls only

James_B — Wed, 11 Jan 2023 14:15:05 GMT

Hi @Danrobs,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

James

Re: emergency calls only

Danrobs — Wed, 11 Jan 2023 14:28:02 GMT

monthly plan

Re: emergency calls only

Danrobs — Wed, 11 Jan 2023 14:28:21 GMT

monthly plan

Re: emergency calls only

James_B — Wed, 11 Jan 2023 14:33:54 GMT

Hi @Danrobs,

Do you have any outstanding bills?

Has your phone showed any notifications to indicate it doesn't recognise your SIM?

James

Re: emergency calls only

Danrobs — Wed, 11 Jan 2023 14:45:55 GMT

no to either of those, it just says emergency calls only. no network bars. when i go to the sim menu it recognises it

Re: emergency calls only

James_B — Wed, 11 Jan 2023 14:49:01 GMT

Hi @Danrobs,

Do you have another phone you could test your SIM in? This will help us identify if it is a SIM or phone fault.

James

Re: emergency calls only

Danrobs — Wed, 11 Jan 2023 14:59:53 GMT

it appears to be the sim as i have just put another ee sim in my phone and it works perfectly

Re: emergency calls only

Danrobs — Wed, 11 Jan 2023 15:02:28 GMT

i did speak to someone yesterday about sending a replacement sim for a different number on my account. i bet she messed up and cancelled my current sim.

Re: emergency calls only

James_B — Wed, 11 Jan 2023 15:28:26 GMT

Hi @Danrobs,

Please get in touch with Customer Care so a member of the team can check if you SIM has been deactivated.

They'll be happy to help.

James

Re: emergency calls only

Danrobs — Wed, 11 Jan 2023 15:30:28 GMT

i have no way of contacting them as message service is currently not working

Re: emergency calls only

James_B — Wed, 11 Jan 2023 15:51:08 GMT

Hi @Danrobs,

Are you able to visit an EE store?

They'll be able to check you account and give you a replacement SIM if needed.

James

Re: emergency calls only

cloudysunset246 — Mon, 13 Feb 2023 18:24:09 GMT

How do I find out my SIM ME number. I am locked out of my phone having upgraded and now can only access emergency calls.

Please help!

Re: emergency calls only

James_B — Mon, 13 Feb 2023 18:55:58 GMT

Hi @cloudysunset246,

Welcome to the EE Community. 🙂

Is it your SIM PIN you need? The default PIN is 1111.

James