topic Re: EE Auto Wifi in Mobile Network discussions

EE Auto Wifi

BeardedClaw — Tue, 11 Oct 2022 17:20:36 GMT

Hi so I used to always be able to connect to ee wifi underground automatically - however I now have to select manually at any stop to just connect to it. Any advice/tips to resolve?

iPhone 12 Pro max ios 16.0.2

Re: EE Auto Wifi

Northerner — Tue, 11 Oct 2022 17:53:19 GMT

Hi @BeardedClaw

I noticed this in my S21 Ultra last week.

I'm back in London tomorrow so I will see if it's the same issue.

Thanks

Re: EE Auto Wifi

roseytea — Wed, 11 Jan 2023 09:13:31 GMT

Did you manage to resolve this? I’ve had the same problem for 3 or 4 months now. Have had several calls to EE but unfortunately no success. I’m using an iPhone 12

Re: EE Auto Wifi

Katie_B — Wed, 11 Jan 2023 11:13:24 GMT

Hello @roseytea.

What was the outcome of your last call to technical care?

Katie

Re: EE Auto Wifi

roseytea — Wed, 11 Jan 2023 12:01:52 GMT

They updated my profile via text message but unfortunately upon returning to the underground it didn’t work. They have asked me to call from the underground but the times I’m there - to and from work at peak time - it’s a bit difficult to!

Re: EE Auto Wifi

Katie_B — Wed, 11 Jan 2023 12:26:58 GMT

Are you experiencing the same issues as the original poster? @roseytea.

Katie

Re: EE Auto Wifi

roseytea — Wed, 11 Jan 2023 12:39:52 GMT

Yes, exactly the same.

Re: EE Auto Wifi

Katie_B — Wed, 11 Jan 2023 13:11:01 GMT

Thanks for confirming @roseytea.

The only thing I could now recommend after your profile being updated already is to try follow the advice from our technical care team and call when at the station.

I am aware that this can be a bit difficult especially during rush hour.

Katie