topic Re: Google Pixel 6a phone line issues in Mobile Network discussions

Google Pixel 6a phone line issues

kate148 — Wed, 04 Jan 2023 17:01:02 GMT

Hi there,

Wondering if anyone here has had issues with their Google Pixel 6a? Since receiving the phone, whenever I'm speaking on the phone the person on the other end reports various sound issues - sometimes an echo, sometimes just 'a very bad line', and sometimes simply a really loud awful sound! It's making the phone unusable for calls.

Previously I had a Pixel 4XL and never had any issues so wondering if this is a problem with the phone itself, something 5G related (although I have tried turning off 5G and it didn't help), or an EE/Pixel 6a compatibility issue. I've tested coverage in the area and it's always good-excellent.

Many thanks,

Kate

Re: Google Pixel 6a phone line issues

Jon_K — Wed, 04 Jan 2023 18:36:16 GMT

Hi @kate148.

Does your SIM still work in your old phone without issue?

If it does, it would suggest an issue with the new phone.

Jon

Re: Google Pixel 6a phone line issues

kate148 — Wed, 04 Jan 2023 19:08:57 GMT

Thanks very much for your reply Jon.

I traded in my old phone but it's the same SIM and it worked fine in the old phone, no issues at all.

Re: Google Pixel 6a phone line issues

Katie_B — Thu, 05 Jan 2023 08:16:28 GMT

Hi @kate148.

Thanks for getting back to us.

I would recommend giving our technical care team a call on either 150 from an EE handset or 0800 079 8586 from any landline or provider.

The team will be able to complete a full diagnostic.

Katie

Re: Google Pixel 6a phone line issues

bailo — Sun, 02 Apr 2023 14:49:21 GMT

Hi @kate148 , I've got the same problem with my Pixel 6a, I've now returned two handsets and am waiting for a third. Did EE or Google manage to provide a fix in the end?

Re: Google Pixel 6a phone line issues

Leanne_T — Mon, 03 Apr 2023 06:46:58 GMT

Hi @bailo

Thanks for coming here.

Have you also had a replacement SIM card?

Speak soon 🙂

Leanne.

Re: Google Pixel 6a phone line issues

kate148 — Mon, 03 Apr 2023 09:32:26 GMT

Hi @bailo ,

I'm sorry to hear you're having the same issue with your Pixel 6a.

Unfortunately EE didn't provide a fix. In fact the phone cut off when I was speaking to them and they never called back! The issue doesn't seem as bad as it was but I still regularly get an echo on both ends. I never contacted Google about it.

@Leanne_T - thanks for your reply. I wasn't offered a new SIM card as a possible solution. Perhaps that would work!

Cheers,

Kate

Re: Google Pixel 6a phone line issues

Leanne_T — Mon, 03 Apr 2023 09:54:52 GMT

Hi @kate148

Thanks for coming back to us.

Please get back in touch with our mobile care team on 150, they will get this looked into further for you and see what would be best to try and get this resolved 🙂

Leanne.

Re: Google Pixel 6a phone line issues

bailo — Tue, 04 Apr 2023 18:25:24 GMT

@Leanne_T I haven't tried a new SIM yet although that was one of the things the EE technical support person said we could try as a next step. However the SIM works perfectly in my old phone (LG G6)

Re: Google Pixel 6a phone line issues

James_B — Wed, 05 Apr 2023 06:51:01 GMT

I'd recommend giving it a try @bailo, just to rule it out.

James

Re: Google Pixel 6a phone line issues

kate148 — Tue, 15 Aug 2023 10:28:40 GMT

Hi EE,

I'm no further forward with this issue. Why is EE so reluctant to supply a new SIM to see if that solves the issue? I'm having to regularly terminate phone calls because the person on the other end is reporting such a poor line.

I've already contacted your mobile care team and their suggested fixes have not made any difference.

Please can a new SIM be supplied as a next step to (hopefully) solving this ongoing issue?

Many thanks,

Kate

Re: Google Pixel 6a phone line issues

Leanne_T — Tue, 15 Aug 2023 12:03:43 GMT

Hi @kate148

I'm sorry to hear this is not resolved, you can order a replacement SIM card in your My EE account to see if this helps.

Please see our How do I swap my SIM or get a new SIM? Help page for details on how to order the SIM 🙂

Leanne.

Re: Google Pixel 6a phone line issues

bailo — Fri, 25 Aug 2023 15:24:25 GMT

After having the phone replaced twice by Google I gave up and got rid of it. I've now got a Sony Experia which works perfectly, using exactly the same SIM card. I don't think the SIM has anything to do with it, I think there's a fundamental incompatibility between the 6a and EE's network

Re: Google Pixel 6a phone line issues

kate148 — Fri, 25 Aug 2023 15:47:57 GMT

That's really interesting, thanks so much for sharing your experiences. Could I ask if you attempted/were successful in getting any form of compensation from either EE or Google? I've been thinking I'm going to have to replace my phone but it's hard to swallow given how relatively new it is. I would have kept it for several years but it's simply unusable. I had to make several attempts at an important call yesterday and ended up using my partner's iphone because the line was so bad for the person on the other end.

So disappointing, particularly as I like the phone in general!

Re: Google Pixel 6a phone line issues

cje85 — Sat, 26 Aug 2023 15:38:43 GMT

Unfortunately the Pixel 6 series has issues with the internal modem that are known to cause signal issues.

https://www.androidauthority.com/pixel-6-pro-connectivity-issues-3181350/

The best advice, as another member has suggested, is use a different phone.

Re: Google Pixel 6a phone line issues

be_zoop — Mon, 23 Oct 2023 08:31:52 GMT

I am having the same issues

Re: Google Pixel 6a phone line issues

kate148 — Mon, 23 Oct 2023 10:26:06 GMT

Hi there,

I'm sorry to hear you're having issues. I now believe mine might be down to a faulty microphone. The usual pattern is that I can speak for about 5-10 minutes (with the person on the other end reporting an echo) and then the phone becomes unusable. I can hear the other person but they can't hear me and we have to hang up. I've started using my partner's phone to make calls until I can find a window of opportunity to send the phone off to be looked at. Very strange!

Hope you manage to sort yours 🙂