topic Re: Calls cut out at home or don’t connect in Mobile Network discussions

Calls cut out at home or don’t connect

heather7417 — Wed, 04 Jan 2023 10:12:04 GMT

I can’t make or receive calls whilst at home. I can whilst out the home. The phone will just randomly cut out. If I make a call it can take a minute to connect or 4/5 attempts of cancelling n calling again. It’s been going on for months (ever since city fibre was installed in my area, if that’s anything or just coincidence) it’s very frustrating

Re: Calls cut out at home or don’t connect

Christopher_G — Wed, 04 Jan 2023 12:30:22 GMT

Hi @heather7417

Is this your home landline that you're having problems with or a mobile phone?

Chris

Re: Calls cut out at home or don’t connect

heather7417 — Wed, 04 Jan 2023 14:54:19 GMT

Hi
It’s my mobile

Re: Calls cut out at home or don’t connect

Christopher_G — Wed, 04 Jan 2023 14:49:08 GMT

Could you check the status your postcode on our coverage checker please, @heather7417?

Chris

Re: Calls cut out at home or don’t connect

heather7417 — Wed, 04 Jan 2023 15:34:52 GMT

I did check it. It says 5g is poor coverage but 4g is strong. But I have no clue what I actually have or how to check what I’m connected to etc.

Sent from Yahoo Mail for iPhone

Re: Calls cut out at home or don’t connect

Christopher_G — Wed, 04 Jan 2023 15:39:53 GMT

Could you check the status, rather than the coverage please, @heather7417.

It will let you know if we're aware of a problem in the area and give you the option to report one if we're not.

Chris

Re: Calls cut out at home or don’t connect

heather7417 — Wed, 04 Jan 2023 20:24:52 GMT

Checked the status n it said “engineers have recently fixed a problem at the address” guess that’s not physical engineers as no one’s been here. It’s all done online?

Sent from Yahoo Mail for iPhone

Re: Calls cut out at home or don’t connect

bristolian — Wed, 04 Jan 2023 22:52:21 GMT

Does your phone show VoLTE/4G-calling when this happens?

And are you only having these issues in one location, or multiple?

Re: Calls cut out at home or don’t connect

heather7417 — Wed, 04 Jan 2023 23:27:52 GMT

Iv never seen that show up on my phone before. The phone just cuts out/call failed/calling with no noise.
It’s in multiple locations round the house. I can be sat in one spot phone on the table not touched it n it will randomly cut out

Sent from Yahoo Mail for iPhone

Re: Calls cut out at home or don’t connect

Christopher_G — Thu, 05 Jan 2023 08:23:16 GMT

Thanks for checking, @heather7417.

If you would like to discuss it in more detail, I'd recommend speaking to our technical support team, preferably from another working phone.

Chris