topic Re: No service all of a sudden? in Mobile Network discussions

No service all of a sudden?

MarkN190 — Sat, 24 Dec 2022 18:26:13 GMT

Recently came across from BT. Have 5 family sims. All working yesterday, today mine shows ‘no service’. All others working.
- turned off and on, cleaned sim, put different sim in phone and works, reset networks ……. What to do next????

Re: No service all of a sudden?

bristolian — Sat, 24 Dec 2022 18:37:24 GMT

Are you saying that between 5 phones/SIMs, one isn't working?

It sounds like a known working SIM in the non-working phone, works - which suggests a SIM/account issue.

Did that non-working SIM work in another known working phone?

Re: No service all of a sudden?

MarkN190 — Mon, 26 Dec 2022 18:31:29 GMT

No sim didn’t work in another working phone! So sim seems to have gone down overnight ??

Re: No service all of a sudden?

Leanne_T — Tue, 27 Dec 2022 08:14:12 GMT

Hi @MarkN190

In this case, please call us on 150 or 0800 079 8586 and the team will get this looked into for you.

Leanne.

Re: No service all of a sudden?

MarkN190 — Fri, 30 Dec 2022 15:19:37 GMT

I ordered a new SIM. have now replaced and all working. hopefully will stay that way - thanks

Re: No service all of a sudden?

Leanne_T — Sat, 31 Dec 2022 07:25:44 GMT

Thanks for coming back and letting us know @MarkN190

Leanne 🙂