topic Re: Phone signal in Mobile Network discussions

Phone signal

Hils44 — Tue, 20 Dec 2022 14:25:02 GMT

Phone signal almost non existent in CO7 area of Colchester. Drops from 1 bar to nil. Can't make phone calls. Not the first time this has happened and thinking of changing supplier.

Re: Phone signal

Christopher_G — Tue, 20 Dec 2022 15:44:34 GMT

Hi @Hils44

Welcome to the community.

Sorry to hear that you're having some problems with your service. Could you try checking our network status checker?

Chris

Re: Phone signal

Hils44 — Thu, 22 Dec 2022 09:35:19 GMT

Thankyou Christopher. I had already checked status. Wasn't particularly helpful. However, signal was better about an hour later. It is not particularly good in this area. I have a neighbour with EE and she often complains about the signal, so much so, that she is looking to change after Christmas.

Re: Phone signal

James_B — Thu, 22 Dec 2022 10:05:12 GMT

Hi @Hils44,

Did the status checker report any problems in your area?

James

Re: Phone signal

Hils44 — Thu, 22 Dec 2022 10:13:53 GMT

In Colchester generally but not in my post code, Colchester town is about 9 miles from me.

Re: Phone signal

James_B — Thu, 22 Dec 2022 10:22:41 GMT

What does it report for your area if you select the 'check coverage' option @Hils44?

James

Re: Phone signal

Hils44 — Thu, 22 Dec 2022 10:38:59 GMT

My phone is 6 years old on 3G so can't enter device name. Used the nearest equivalent which showed 4 bars at the moment. My phone is showing between 2 and 3 bars. I know I will have to get a new phone shortly.

Re: Phone signal

James_B — Thu, 22 Dec 2022 10:56:51 GMT

Hi @Hils44,

If you were to upgrade to a 4G phone, you'd benefit from 4G Calling and WiFi Calling to improve your connectivity.

Please also bear in mind We’re Switching Off Our 3G Network in the future.

James

Re: Phone signal

bristolian — Thu, 22 Dec 2022 11:23:43 GMT

@Hils44 wrote:

My phone is 6 years old on 3G so can't enter device name. Used the nearest equivalent which showed 4 bars at the moment. My phone is showing between 2 and 3 bars. I know I will have to get a new phone shortly.

The bars are only a rough guide to service, and a slight variation can often be perfectly normal.

As mentioned above, EE's 3G network is being switched off next year so older phones will have the 2G network to fall back on.

In many locations now, a 4G-calling/VoLTE phone offers better coverage than 2G.

Re: Phone signal

Hils44 — Thu, 22 Dec 2022 12:29:43 GMT

Forgive my ignorance but what does VoLTE mean please?

Re: Phone signal

James_B — Thu, 22 Dec 2022 12:47:41 GMT

Hi @Hils44,

VoLTE is 4G Calling.

Hope this helps.

James

Re: Phone signal

Hils44 — Thu, 22 Dec 2022 12:50:09 GMT

Thankyou James.

Re: Phone signal

bristolian — Thu, 22 Dec 2022 12:51:27 GMT

VoLTE is shorthand for Voice over LTE. LTE is the technology behind 4G.

Re: Phone signal

Hils44 — Thu, 22 Dec 2022 12:58:03 GMT

Thankyou