topic Re: Using another SIM when in Australia in Mobile Network discussions

Using another SIM when in Australia

Willmoss — Wed, 21 Dec 2022 07:37:11 GMT

I'm currently in Australia and have bought a SIM locally for my EE Samsung. The phone refuses to see it - the phone is unlocked so I don't know why it won't work - any suggestions?

Re: Using another SIM when in Australia

Katie_B — Wed, 21 Dec 2022 08:06:41 GMT

Good morning @Willmoss.

Is the device in contract?

Did you request an unlock of the device? if yes, when?

Katie 🙂

Re: Using another SIM when in Australia

Willmoss — Wed, 21 Dec 2022 21:21:02 GMT

Thanks for the response. Yes the device is in contract (pay monthly). I requested an unlock yesterday but it told me the phone was already unlocked

Re: Using another SIM when in Australia

James_B — Thu, 22 Dec 2022 08:41:38 GMT

Hi @Willmoss,

Which phone do you have? Where and when did you purchase it?

James

Re: Using another SIM when in Australia

Willmoss — Thu, 22 Dec 2022 21:17:35 GMT

Galaxy A41. Purchased about 18 months ago

Re: Using another SIM when in Australia

James_B — Fri, 23 Dec 2022 08:19:51 GMT

Hi @Willmoss,

Did you purchase the phone from EE or elsewhere?

James

Re: Using another SIM when in Australia

Willmoss — Sun, 25 Dec 2022 23:13:24 GMT

Hi James

Sorry for response delay but EE locked my account for some reason. To answer your question: I bought the phone from EE

Will

Re: Using another SIM when in Australia

Leanne_T — Mon, 26 Dec 2022 08:14:48 GMT

Hi @Willmoss

Thanks for coming back to us.

Are you able to try a different SIM card to see if this works in the phone?

Leanne.

Re: Using another SIM when in Australia

Willmoss — Wed, 28 Dec 2022 07:03:08 GMT

my existing Uk SIM works fine in the phone ( if very expensively here in Australia) but when replaced with a local SIM the phone can't see it. | have tried the new SIM both with and without the existing SIM but no luck either way.

Re: Using another SIM when in Australia

Katie_B — Wed, 28 Dec 2022 08:02:41 GMT

Hi @Willmoss.

When you were advised the phone is already unlocked was this via the Unlock an EE Device webform?

Katie 🙂

Re: Using another SIM when in Australia

Willmoss — Wed, 28 Dec 2022 21:07:34 GMT

Yes

Re: Using another SIM when in Australia

Jon_K — Thu, 29 Dec 2022 08:44:22 GMT

Does the local SIM work in another phone, @Willmoss?

Jon