topic iPhone 14 pro max in Mobile Network discussions

iPhone 14 pro max

Kayleigh97 — Thu, 22 Dec 2022 08:09:33 GMT

Struggling to get service on my new iPhone 14 pro max, tried everything possible, SIM card registers when removed says “ no SIM card” I’m not sure what to do…

Re: iPhone 14 pro max

bristolian — Thu, 22 Dec 2022 08:31:10 GMT

Does your old SIM still work in your old phone?

Re: iPhone 14 pro max

Kayleigh97 — Thu, 22 Dec 2022 08:38:56 GMT

I’ve put it in my old phone but it now says my number isn’t available with this iPhone when inserted in old phone

Re: iPhone 14 pro max

James_B — Thu, 22 Dec 2022 11:02:17 GMT

Hi @Kayleigh97,

Welcome to the EE Community. 🙂

Is this a new connection or did you upgrade?

Are you seeing the 'no SIM card' message when the SIM is in your new phone?

James

Re: iPhone 14 pro max

Kayleigh97 — Thu, 22 Dec 2022 14:46:32 GMT

No service on my new iPhone pro max 14, had to go into store to get new SIM card, how long until it activates and if I can do anything to make it activate quicker

Re: iPhone 14 pro max

Kayleigh97 — Thu, 22 Dec 2022 14:47:31 GMT

Upgrade and only when I take it out

Re: iPhone 14 pro max

James_B — Thu, 22 Dec 2022 17:12:17 GMT

Hi @Kayleigh97,

New SIM cards can take up to 24 hours to activate, although it's usually much quicker.

James

Re: iPhone 14 pro max

James_B — Thu, 22 Dec 2022 17:14:18 GMT

Hi @Kayleigh97,

It's normal for your phone to display no SIM when it is removed.

Did you transfer your old SIM to your new phone?

James