topic Re: Data connection problems iPhone 12 in Mobile Network discussions

Data connection problems iPhone 12

DT091 — Tue, 20 Dec 2022 16:54:58 GMT

I have an issue with loss of data connection . I’ve changed sim and bought a new phone but still my data randomly drops. I’ve tried everything. I have to keep switching phone off and on.

Re: Data connection problems iPhone 12

Jon_K — Wed, 21 Dec 2022 07:52:26 GMT

Hi @DT091.

Does this happen everywhere you go or does it seem to be one location?

Do you know of anyone else on EE having a similar problem?

Jon

Re: Data connection problems iPhone 12

DT091 — Fri, 30 Dec 2022 20:17:35 GMT

Hi Jon, thanks for your reply.
It happens everywhere and at random times. Nobody else I know has these issues. If I switch my phone off and on it comes back. Sometime the calls don’t connect. I’ve tried 3 different sons and changed provider and even tried a new phone. Same issues.

Re: Data connection problems iPhone 12

Leanne_T — Sat, 31 Dec 2022 07:25:06 GMT

Hi @DT091

Thanks for coming back to us.

Please give us a call on 150 and our tech gurus can get this looked into further for you.

Thanks 🙂

Leanne.