topic EE network in Mobile Network discussions

EE network

Pqul — Mon, 19 Dec 2022 01:37:54 GMT

My sim card has lost all network signal. I can't even do anything. I have tried restarting the phone, tried taking the s card out. Nothing is working. It was working from 6.30pm 18th December. Then at 8.30pm 18th December just gone off. I have also tried to activate a new SIM card on my contract. It's been more than 24hrs and that is not working either

Re: EE network

Chris_B — Mon, 19 Dec 2022 06:43:21 GMT

@Pqul Have you checked to see if there is a network issue in your area ? Have a look at THIS and click the check status tab.
In the mean time I recommend using Wi-Fi calling if you can.

Re: EE network

Leanne_T — Mon, 19 Dec 2022 08:09:41 GMT

Hi @Pqul

Thanks for coming here.

Does the SIM card work in any other phone?

Do we have any network issues in the area showing on the coverage checker @Chris_B has provided?

Leanne 🙂

Re: EE network

Pqul — Mon, 19 Dec 2022 08:12:11 GMT

No network issues around my area as my other SIM card has just been activated. It's like EE have activated a new SIM then they have somehow turned my one off I've been using for years

Re: EE network

Leanne_T — Mon, 19 Dec 2022 08:14:44 GMT

If you activate a new SIM card for the number the service will switch to the new SIM card @Pqul

Was this for the this number or a different one on your account?

Leanne.

Re: EE network

Pqul — Mon, 19 Dec 2022 08:18:43 GMT

No this is a new number. So I have 3 numbers on my account. A watch contract, my normal contract then I bought another monthly SIM.

Re: EE network

Leanne_T — Mon, 19 Dec 2022 08:22:23 GMT

Thanks @Pqul

How did you register the new SIM card as mentioned in your first post?

Leanne.

Re: EE network

Pqul — Mon, 19 Dec 2022 08:23:57 GMT

I had to ring ee up. As on the website I never received a code.

Re: EE network

Leanne_T — Mon, 19 Dec 2022 08:26:49 GMT

Thanks for confirming @Pqul

Was this over 24 hours ago? The SIM can take 24 hours to register.

If so, can you try the SIM in another phone to see if this works?

Leanne 🙂

Re: EE network

Pqul — Mon, 19 Dec 2022 08:30:00 GMT

The new sim is now activated, it's my phone contract number that I guess has been Deactivated. So at the minute I can have 2 SIM cards in 1 phone.

Re: EE network

Leanne_T — Mon, 19 Dec 2022 08:31:26 GMT

Hi @Pqul

You can only have one SIM card with the same number.

Do you mean another number on the account has been deactivated in error?

Leanne.

Re: EE network

Pqul — Mon, 19 Dec 2022 08:40:23 GMT

Yeah I have 3 numbers. A watch contract number, a new SIM card number and my original ee contract I have had for years number. I have 3 numbers. 2 which are actual SIM cards. The watch is just a number but doesn't actually have a SIM card

Re: EE network

Leanne_T — Mon, 19 Dec 2022 08:43:54 GMT

Thanks @Pqul

Please call us on either 150 or 0800 079 8586 and the team will get this looked into for you.

Leanne.

Re: EE network

Pqul — Mon, 19 Dec 2022 08:46:14 GMT

Ok thanks for your help. I will ring up. Later

Re: EE network

Leanne_T — Mon, 19 Dec 2022 08:48:08 GMT

Let me know how you get on @Pqul

Leanne 🙂

Re: EE network

Pqul — Tue, 20 Dec 2022 09:05:12 GMT

Basically EE sent out a replacement for my current contract and not the SIM that I requested. Got it all sorted by ringing EE

Re: EE network

Leanne_T — Tue, 20 Dec 2022 09:14:50 GMT

Thanks for coming back and letting me know @Pqul

Leanne 🙂