topic Re: Data connectivity in Windsor Berkshire in Mobile Network discussions

Data connectivity in Windsor Berkshire

LWH — Sun, 11 Dec 2022 18:43:54 GMT

i live in Windsor and have huge issues with data connectivity. In the centre of town and back at home, inside and outside.

I went into store to ask for help and unfortunately was just sold to. My wife’s uses another provider and they don’t have the same problem. I have to constantly sign into Wi-Fi to use data.

what can we done to help?

Re: Data connectivity in Windsor Berkshire

Chris_B — Sun, 11 Dec 2022 21:10:32 GMT

@LWH Wi-Fi has nothing to do with cellular data they are 2 different ways of having a data connection on a device.

Is this a Wi-Fi connection issue or a cellular data issue?

Wi-Fi is a connection to a router that provides a broadband internet connection. This is the Wi-Fi symbol on your device and look similar to

Cellular data is using your device to connect to the EE network.

a different network is a different network so that has nothing todo with the connection on your device.

Re: Data connectivity in Windsor Berkshire

LWH — Mon, 12 Dec 2022 06:36:19 GMT

Thanks for the reply Chris.

it’s a cellular issue. I simply have no data access even though coverage is good.

I mentioned WiFi as the only way in an use data is to sign into hotspots.

Re: Data connectivity in Windsor Berkshire

Jon_K — Mon, 12 Dec 2022 08:39:51 GMT

Hi @LWH.

Have you had a look at our Network Coverage And Status Checker to see if there are any issues in your area?

Jon

Re: Data connectivity in Windsor Berkshire

bristolian — Mon, 12 Dec 2022 12:57:17 GMT

Does your phone show VoLTE/4G-call when you have data issues?

It may be that you're inadvertently using 2G/3G

Re: Data connectivity in Windsor Berkshire

LWH — Mon, 12 Dec 2022 14:20:27 GMT

Thanks Jon_K

yes I have checked this. The status checker says it’s fine but unfortunately I still have the same issue.

in store they said that Windsor castle has had some EE signal “blockers” installed. Is this a thing?

Re: Data connectivity in Windsor Berkshire

LWH — Mon, 12 Dec 2022 14:21:13 GMT

Good thought thank you. But nope I have the 4G status and what looks to be decent coverage.

Re: Data connectivity in Windsor Berkshire

Christopher_G — Mon, 12 Dec 2022 16:35:55 GMT

I haven't heard of that before, @LWH

If you report a problem on that status checker, our Network Team will investigate it for you.

Chris

Re: Data connectivity in Windsor Berkshire

bristolian — Mon, 12 Dec 2022 17:40:19 GMT

@LWH wrote:

in store they said that Windsor castle has had some EE signal “blockers” installed. Is this a thing?

That can safely be filed under well-meaning but over-exuberant.

Are you able to use mobile data in other locations, or is it only Windsor town centre?

Re: Data connectivity in Windsor Berkshire

wootsno1 — Thu, 03 Aug 2023 12:48:58 GMT

I can never use mobile data in Windsor this has been the case for many years now. I visit Windsor sometimes but it never allows me to use the Internet even with 4 or 5 bars of signal

Re: Data connectivity in Windsor Berkshire

Leanne_T — Thu, 03 Aug 2023 13:33:22 GMT

Hi @wootsno1

You can report a problem on that status checker, our Network Team will investigate it for you and keep you updated.

Leanne.

Re: Data connectivity in Windsor Berkshire

Cuzglc — Sat, 04 Jan 2025 22:19:04 GMT

You can report the problem, but nothing will be done about it. There is no mobile data for EE in the central core of Windsor. There hasn't been for at least three years. Latest test, on various devices, was today. Just as frustratingly terrible as it has always been.

Re: Data connectivity in Windsor Berkshire

bristolian — Sun, 13 Apr 2025 08:12:40 GMT

@Cuzglc wrote:

There is no mobile data for EE in the central core of Windsor. There hasn't been for at least three years.

I've just returned from spending some time in central Windsor, with a couple of other colleagues also using EE.

There were odd occasions when attainable speeds were down to around ~3-4Mb/s, but that still allowed HD video streaming where required. For the most part, ~20Mb/s was comfortably being achieved whenever tested.

I wasn't spending my whole time staring at a screen running tests, but at no point were calls or mobile data problematic - this was both indoors & outdoors.

Re: Data connectivity in Windsor Berkshire

DJW-20 — Tue, 15 Apr 2025 16:03:15 GMT

Personally, I've not experienced any issues in Windsor but, if you are still experiencing issues and there's nothing on the status checker, give 150 a call and they'll do their best to help you! 😊