topic Re: Poor Service in Mobile Network discussions

Poor Service

Mags33 — Sun, 04 Dec 2022 14:52:34 GMT

I recently had a conversation about the shocking service in our area. We are not paying for a service you are not providing. I received a text today saying the case is closed, with no solution to our problem. I cannot remember the last time I had a decent phonecall with someone, without phone breaking up. Wi-fi keeps buffering, but you think it acceptable to send me a bill. As I said if you are not supplying the service which once was very good, why on earth would you think customers should pay.?

Re: Poor Service

Chris_B — Sun, 04 Dec 2022 15:20:27 GMT

@Mags33 Wi-Fi has nothing to do with EE as that’s a signal between your device and a router. Or do you mean cellular data ?

is this issue indoors or outdoors?

Re: Poor Service

Mags33 — Sun, 04 Dec 2022 15:34:15 GMT

Hi

Sorry yes I very seldom don't even get 1 bar, every week for months, text
there is a problem in your area, the problem has obviously never been fixed
properly. I would like to come out of both my contracts.

Re: Poor Service

bristolian — Sun, 04 Dec 2022 16:34:58 GMT

Is this problem indoors, outdoors or both? If it's indoors, then WiFi-calling is the recommended mitigation meaning you can use your phone regardless of mobile coverage. WiFi is just a connection between a mobile device and a broadband router and has nothing to do with EE's mobile network.

If the problem is outdoors - do other EE users have similar problems in the same areas?

Re: Poor Service

Northerner — Sun, 04 Dec 2022 17:08:02 GMT

Hi @Mags33

Try turning off 5G as that tends to be the issue so I have found.

Thanks

Re: Poor Service

Mags33 — Sun, 04 Dec 2022 17:12:15 GMT

Hi

I don't use 5g I rarely even get 1g but thanks.

Re: Poor Service

Mags33 — Sun, 04 Dec 2022 17:19:15 GMT

Hi

I use wi-fi calling its both indoors and outdoors.. network used to be
excellent.

Re: Poor Service

Schockwave — Sun, 04 Dec 2022 21:36:55 GMT

@Mags33 , Have you reported it here, where you can receive updates too when you register:

https://coverage.ee.co.uk/coverage/ee

Re: Poor Service

Mags33 — Sun, 04 Dec 2022 21:57:55 GMT

Hi its been reported numerous times.