topic Re: 5G roaming in Mobile Network discussions

5G roaming

alastairhouston — Thu, 17 Mar 2022 22:39:21 GMT

I purchased a 5G roaming package full works and unlimited data and the most expensive and powerful 5G enabled phone for the specific purpose and was reliably informed by the sales person this was what I would get.

Sad to be realising that my purchase was not necessary as EE don't support 5G while roaming but I was told the opposite, do I get a refund. (of course I don't I should have read somewhere in a technical forum and should not have trusted the sales person.)

Re: 5G roaming

bristolian — Thu, 17 Mar 2022 23:31:25 GMT

Hi @alastairhouston

5G services are still in relative infancy, and this extends to international roaming.

All online or distance-selling purchases are covered by a statutory "change of mind" right of return which may apply in your case - depending what you have purchased, and how.

This won't apply to retail in-store sales.

Re: 5G roaming

_MrR_ — Sun, 20 Mar 2022 19:00:10 GMT

Hey @alastairhouston,

Out of interest, which countries were you looking to use 5G roaming in?

Re: 5G roaming

alastairhouston — Sun, 20 Mar 2022 19:15:05 GMT

Thanks for interest
Ime here in Germany, my sister came over and she has O2 contract and connected at 5g on O2 network here, when I tried to connect to 02 network here I get 4G both at the same spot. Obviously EE has an agreement to share the 02 network here but not up to 5g only 4g ime thinking, not an expert but just a little disappointed that I have all the latest gadgets and promise that I would be 5g roaming no problem.
Cheers

Re: 5G roaming

_MrR_ — Sun, 20 Mar 2022 19:29:46 GMT

Hey again @alastairhouston - It's a bit of a weird one at the moment.

So if you check operator websites, the only (UK) carrier advertising 5G roaming is Vodafone (they offer it on partner Vodafone websites in 4 or 5 EU countries).

The rest of the networks 'officially' don't have 5G roaming yet but it's clear they're in the process of ramping it up.

To your point, if you check the O2 website, they tell you 5G roaming isn't available yet your sister got 5G roaming in Germany.

If you google EE 5G roaming, you'll find post on other websites where people have confirmed they've been able to get 5G roaming in South Africa and France.

But officially EE don't offer 5G roaming.

The point of my post is, whilst it's annoying that you've been misinformed. You just have to have a little patience as it's clear there's work going on in the background leading up to this.

I meant, when you cast your mind back to 4G, it didn't take that long for 4G roaming to be the norm.

Re: 5G roaming

Chris_B — Sun, 20 Mar 2022 19:30:37 GMT

@alastairhouston How do you purchase a 5G roaming package when there is no such thing. What you purchased was for UK usage what you signal you get abroad will depend on what agreement EE have with that roaming network.

I’ve just Google this and found.

“However, 5G is not available while you’re roaming, so you'll be connected to a 4G, 3G or 2G network and we can’t guarantee what speed you’ll get while abroad”

Re: 5G roaming

alastairhouston — Mon, 21 Mar 2022 08:39:05 GMT

Sorry, that is not what the EE salesperson selling me this package told me!

I can buy a 5g enabled roaming package that would work abroad when the salesperson offered me exactly that!

You are wrong there is such a thing and I did buy it! More the fool me.

Re: 5G roaming

Chris_B — Mon, 21 Mar 2022 09:38:20 GMT

@alastairhouston Really !
Once more roaming is roaming and there is no 5G add on or package that you can purchase that will give you 5G. You purchase an add that allows you to use your allowance while abroad, that’s the only add on you can get. It doesn’t state you’ll get 5G it just enables you to use your allowance while abroad. Oh and 5G usage isn’t an allowance.

out of interest would you care to tell me how much this mythical 5G add-on cost you.

Re: 5G roaming

alastairhouston — Mon, 21 Mar 2022 11:45:05 GMT

Thanks for that Mr R
Agree with your view its probably good to just be patient and be in the knowledge there rolling it out and will become available in due course.
Good observations and thanks.
Regards
Alastair

Re: 5G roaming

alastairhouston — Mon, 21 Mar 2022 11:51:05 GMT

You are not reading what I said! I said that the salesperson sold me 5g roaming. Nothing you say will change that reality so ime sorry but in this case you are wrong.

Re: 5G roaming

Chris_B — Mon, 21 Mar 2022 13:30:37 GMT

@alastairhouston I’m telling you there is no 5G roaming add on. What you “might” of got told isn’t related to what I’m telling you.

The sales person sold you a 5G contract you can not purchase a 5G roaming contract there is no such thing. Roaming is an option that you can add/enable on your account at no cost. The ability to use that option might incur charges to use your allowance while abroad. What agreements EE have with roaming networks will not be known to sales store staff as they are only there to sell. Again what you “might” of been told doesn’t mean you’ll can get it.

The word “might” is being used is this way because this is only your side of what was said at the point of sale. You actually have no proof of this, this isn’t me siding with EE this is me basically saying prove what your claiming you was told.

Re: 5G roaming

alastairhouston — Mon, 21 Mar 2022 16:32:05 GMT

Ime afraid you will just have to accept my story and move on.

Re: 5G roaming

TheDarkic — Sun, 01 May 2022 23:47:58 GMT

I am right now in Spain (Malaga). I can use all networks except Vodafone which is not selectable. Only Orange offer 5G roaming which has come as a surprise!

Re: 5G roaming

_MrR_ — Mon, 02 May 2022 08:06:53 GMT

Good morning from Dublin!

Can confirm I’ve got full 5G roaming with EE using the eir network.

Re: 5G roaming

chistery — Mon, 02 May 2022 08:33:26 GMT

5G roaming seems to be appearing a bit more now. Saw it in Helsinki and Stockholm last week. Now if only these speeds in Stockholm were available when I'm at home!

Re: 5G roaming

ricardochoa — Tue, 03 May 2022 05:58:15 GMT

Hello from Prague… 5G using O2 CZ

can select Vodafone CZbut only 4G

Re: 5G roaming

Deletedwood26 — Tue, 16 Aug 2022 20:57:24 GMT

In my experience with a 5G phone and a 5G enabled SIM I find that when I am roaming I get a better signal than other family members with 4g phones.It looks like 4G+

When roaming my family members 4g phones, and my 5G phone has no problems. Some family members 4G phones have had problems connecting roaming and I have had to create on 4gphone new APNs with only the IPV4 settings

On my return home, using just IPV4 settings on my 5G phone, for home and roaming as opposed to IPV4/IPV6 (home) and IPV4( for roaming) I noticed very few 5G connections ., Compared to previous travel with the default APN which had had IPV4/IPV6 for home and IPV4 for roaming.

However there were major roadworks in the central reservation of the motorway. That would suggest to me that the 5G network on the way home was not nessarily due to my APN changes but to a disruption of the 5G network due to interruption of fiber cables/5G nodes on the motorway infrastructure in conduits in the concrete crash barriers on the motorway.

But I can say a 5G phone with a 5G enabled SIM gets better roaming coverage than a 4G phone, in my experience.

Re: 5G roaming

Username5025 — Wed, 17 Aug 2022 11:45:02 GMT

All calls are recorded so I’m sure the original poster can clear it up that way if he wants a refund.

Re: 5G roaming

_MrR_ — Thu, 18 Aug 2022 19:14:22 GMT

EE are really smashing it out of the park now when it comes to 5G roaming. Really surprised they aren't advertising the fact and shouting from the rooftops but I'm sure they will at some point.

I went as part of a large family group to the States a few weeks ago and as part of the preparation for the trip, I helped move the people who weren't already with EE across before the trip as the £10 Roam Further bolt on couldn't be beaten in my eyes (the rival network were wanting to charge £6 per day).

Now since I joined EE, I have enjoyed 5G roaming in Spain, Ireland and Greece so I was curious as to what the experience would be like in the States.

I can answer that question, we all got full 5G roaming on AT&T for the duration as well as voice over both 4G and 5G (voLTE). This was essential as the 3G networks in the States are being closed down.

Really can't beat them at the moment. Although I wouldn't complain if you wanted to go ahead and add some additional countries to the Roam Further package. I'm thinking South Africa 😀

Re: 5G roaming

TimsterPT — Sun, 02 Oct 2022 14:12:36 GMT

Apols this is 7 months down the line but an update for you. I’ve been in Crete and have had 5G pretty much everywhere. Using £10 add on roam allowance and my IPhone 13. So it looks like there is expanding support for 5G.