https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1205495#M24497 <P>Its early December, is there an update as to the progress of the mast?</P> Fri, 02 Dec 2022 14:53:26 GMT Crait 2022-12-02T14:53:26Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158233#M22268 <P>Update: 16 February 2023</P> <P>Over the past few days, our engineers have completed integrating the mast onto the network and full service has been restored to South Queensferry.</P> <P>We will continue to monitor performance in the area.</P> <HR /> <P>Update: 25 January 2023</P> <P>Our engineers are waiting for additional equipment required to complete the transmission for the new mast. We expect the equipment to arrive in the next few weeks and will arrange access with the site provider to complete the integration of the mast onto the network. We are working to complete the integration as quickly as possible and restore service to South Queensferry. We will work with the site provider to gain access as soon as the equipment arrives. Barring any unforeseen delays, we expect the mast to be on-air by the middle of February.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 10 January 2023</P> <P>Over the past few weeks our engineers have completed the work required to make sure the area is health and safety compliant. We are working with the site provider to access the area and complete integrating the mast onto the network and confirm an approximate on-air date.</P> <P><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 20 December 2022</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Over the past few weeks, the solution for the health and safety issue has been approved. Barring any unforeseen delays, we expect to start building the equipment needed for the new mast over the new few weeks and expect the mast to be on-air by early January.</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P>Update: 07 December 2022</P> <P>Over the past few weeks, our engineers have visited the site to complete the transmission. However, we have found further health and safety issues at the area and have been unable to complete the work required. We have designed a solution for the health and safety issue and have submitted the solution for approval. We expect to have a decision by the end of December. Pending a positive outcome, we can complete the transmission safely and confirm an approximate on-air date for the mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 10 November 2022</P> <P>Our engineers are planning for work to commence on the mast next week. We’ll be working hard to get the site up and running by early December. Once all work is completed, full service will be restored in the area.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 13 October 2022</P> <P>Our engineers have completed building the equipment needed for the new mast. During the build, we have found further work is required for the transmission to be completed, and that the transmission link needed to integrate the mast onto the network is located within an area that is severely unsafe to access for health and safety reasons. The area will need to be health and safety compliant before access can be granted, and we are working with the site provider to access the area safely to complete the transmission to the mast. Once all work has been completed, we can confirm an approximate on-air date for the mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 30 September 2022</P> <P>Our engineers have started building the equipment needed for the new mast and expect to have this completed within the next few weeks. During the build, we have found the transmission link needed to integrate the mast onto the network requires additional parts to complete the transmission. Our engineers are waiting for a date to access the area where the transmission link is located safely to complete the transmission to the mast. Once all work has been completed, we can confirm an approximate on-air date for the mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 14 September 2022</P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Over the past month, our engineers have started building the equipment needed for the new mast. We have been working with a specialist rigging team to complete the build. Unfortunately, due to circumstances out of our control, we have experienced a delay completing the rigging at the location. Barring any further unforeseen delays, we expect the rigging to be completed by the end of September. Once this work is completed, we can start integrating the mast onto the network. We expect the mast to be on-air by the middle of October.</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P>We have been made aware the land which our mast is located on in the South Queensferry area is due to be redeveloped. Unfortunately, this means the site provider has requested our equipment to be removed this week. This may impact service in the area for some of our customers.</P> <P>&nbsp;</P> <P>As soon as we were made aware our equipment would need to be relocated, our engineers began looking for a new location for the mast. We have located a new area for the mast to be installed and have completed designs to make sure the area is suitable for the equipment. The designs have been approved and we have completed legal steps to acquire the land from the site provider.</P> <P>&nbsp;</P> <P>Our engineers have started building the equipment needed for the new mast in the area and, barring any unforeseen delays, we expect the build to be completed by the end of August. Once all work is completed, we can start installing the mast onto the network, we expect the mast to be on-air by the end of September.</P> <P>&nbsp;</P> <P>We will keep you updated on this post.</P> <P>&nbsp;</P> <P>We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection.&nbsp;</P> <P>&nbsp;</P> <P>For information on who can use WiFi Calling and how to set up this service, please see our <A href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.ee.co.uk%2Ft5%2FCalls%2FEE-WiFi-Calling-All-you-need-to-know%2Ftd-p%2F1057637&amp;data=05%7C01%7Cleanne.l.taylor%40ee.co.uk%7Cdc32fd8d16d2475c56d608da79f6378d%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637956395638221390%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=9uwXMQnhy%2BPOqW03eoRJsMLGbB3PLekq28jWEMmJObQ%3D&amp;reserved=0" target="_blank" rel="noopener">EE WiFi Calling: All you need to know - The EE Community</A></P> <P>&nbsp;</P> Thu, 16 Feb 2023 13:28:07 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158233#M22268 Leanne_T 2023-02-16T13:28:07Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158345#M22274 <P>2 months of interruption to service in unacceptable when the development has been in the planning for years, surely EE knew well in advance?</P><P>And if memory serves me right a temporary mast was erected at the west side of the planned development, but taken down due to objections from the local residents, and no prior notification a good few months ago!! EE should be offering discounts to customer's Mobile phone bills for those in the area that it affects?</P> Wed, 10 Aug 2022 00:59:30 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158345#M22274 Weescone 2022-08-10T00:59:30Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158400#M22276 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2988723">@Weescone</a></P> <P>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>&nbsp;</P> <P>If you’re affected by this mast being offline and would like to discuss your options, please <A href="https://ee.co.uk/help/get-in-touch" target="_blank">get in touch with our Mobile Care team</A>.</P> <P>&nbsp;</P> <P>Leanne.</P> Wed, 10 Aug 2022 08:24:43 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158400#M22276 Leanne_T 2022-08-10T08:24:43Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158899#M22291 <P>what if anything has been out in okace so those wjth disabinjties and medical conditions still get coverage outwith their homes? &nbsp;I can’t call roubd to find out what’s what, as I have a neurological condition affecting my speech. &nbsp;No minimise coverage outside means I’m housebound. Very unfair. &nbsp;</P> Thu, 11 Aug 2022 22:03:29 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158899#M22291 Theloopy14 2022-08-11T22:03:29Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160349#M22366 <P>I am with BT Mobile which is supported by EE and there was no notification from either BT or EE about the loss of service – and potentially to the end of September. &nbsp;&nbsp;This is unacceptable!</P><P>For the past couple of days, I have been losing mobile phone connection. &nbsp;At first, I thought it was my phone but on phoning BT I found about the mast having to be moved.</P><P>My phone, although enabled, is not supported by EE for Wi-Fi calling, so to use the proverbial, I am up the creek without a paddle, as I imagine will be the same for others.</P><P>Do you now intend to let the people of South Queensferry know about this issue?</P><P>I may have to replace my mobile, can you tell me if the Motorola g82 5g is compatible with EE’s Wi-Fi calling?</P> Tue, 16 Aug 2022 16:40:11 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160349#M22366 Bigpace 2022-08-16T16:40:11Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160355#M22367 <P>Not really EE's fault if the original site owner tells EE to remove all kit with a short notice period...&nbsp;</P><P>And moving the mast requires leasing or purchasing the land, Planning consent, and NIMBY's have the right to reject, this can take weeks if not months depending on the incompetency of your local council and how many NIMBY's you have...</P><P><BR />Once all that is complete it requires electrical works, back haul works and then the installations and commissioning.&nbsp;</P><P>I would expect the G82 5G to be compatible with WiFI calling, as&nbsp; WiFi calling is a GSM standard.</P><P>&nbsp;</P><P>&nbsp;</P> Tue, 16 Aug 2022 17:07:18 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160355#M22367 MozzaSec 2022-08-16T17:07:18Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160381#M22368 Sorry I’ve no idea about anything other than iPhones <span class="lia-unicode-emoji" title=":see_no_evil_monkey:">🙈</span><BR /><BR />Kind Regards<BR />Louise Park Tue, 16 Aug 2022 18:54:02 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160381#M22368 Theloopy14 2022-08-16T18:54:02Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160382#M22369 Actually the site has been earmarked for a king time for housing development. EE did out your a new mast but pressure from locals living near it encouraged them to remove it. That was a good 6 months ago at least. EE have had ample time to find elsewhere.<BR /><BR />The worst of it is, is that no one was notified this was happening. No apology or anything. Which I think is wrong.<BR /><BR /><BR />Kind Regards<BR />Louise Park Tue, 16 Aug 2022 18:57:02 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160382#M22369 Theloopy14 2022-08-16T18:57:02Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160395#M22370 <P>Do you know who instructed the removal of the mast, was it I &amp; H Brown, the civil engineering contractor or the developer, Cala homes?&nbsp; &nbsp;&nbsp;</P><P>This is a major development, with hundreds of new homes, retail outlets and buildings, which took years to plan.&nbsp; &nbsp;So, are you telling me that nobody gave EE prior notice to the removal of the mast?</P><P>On the matter of Wi-Fi Calling, not all mobile phones are compatible with EE Wi-Fi calling.&nbsp; &nbsp; I currently have Motorola G9 Plus that is not compatible.&nbsp; &nbsp; Are you sure that the Motorola G82 5G (this will be a sim free phone with a BT sim card) is compatible?&nbsp; &nbsp; Before I go and spend nearly £300 I need a bit more than "I would expect".</P><P>FYI -&nbsp;<A href="https://www.cala.co.uk/builyeonroad" target="_blank">https://www.cala.co.uk/builyeonroad</A>&nbsp;</P> Tue, 16 Aug 2022 19:27:13 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1160395#M22370 Bigpace 2022-08-16T19:27:13Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1161342#M22421 <P>Before taking this further I need to raise an official complaint against EE.&nbsp; &nbsp;Can you please detail your complaints procedure.</P> Fri, 19 Aug 2022 13:05:39 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1161342#M22421 Bigpace 2022-08-19T13:05:39Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1161343#M22422 <P>You can find it linked to from every EE page Under "codes of practice" or a google would have located it as well</P> Fri, 19 Aug 2022 13:11:12 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1161343#M22422 MozzaSec 2022-08-19T13:11:12Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1176360#M23058 <P>Can you provide an update as working from home and taking calls where we live just outside South Queensferry has become impossible throughout August and September - is the mast going to be live by mid October and can this not be completed any sooner?</P><P>&nbsp;</P> Thu, 22 Sep 2022 19:02:11 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1176360#M23058 AFindlay 2022-09-22T19:02:11Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1179620#M23199 <P>Hi there&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3103876">@AFindlay</a>&nbsp;</P> <P>The <A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158233#M22268" target="_self">main post has been updated</A> with the latest information.&nbsp;</P> <P>Leanne.</P> Thu, 13 Oct 2022 06:57:15 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1179620#M23199 Leanne_T 2022-10-13T06:57:15Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1180934#M23278 <P>Hi Leanne</P><P>I live between Aberdour and Burntisland - for the last 2 months my EE phone signal has been dreadful inside the house, barely passable outside. &nbsp;Will this be due to the mast issues you describe?</P><P>Thanks</P><P>Ian</P> Mon, 03 Oct 2022 22:18:04 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1180934#M23278 Ian1963 2022-10-03T22:18:04Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1181059#M23282 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3131793">@Ian1963</a></P> <P>If you enter the postcode on our <A href="https://coverage.ee.co.uk/coverage/ee" target="_blank">EE Coverage &amp; Network Status Checker, </A>and select 'Check Status' does this show any issues for the area?&nbsp;</P> <P>Leanne.</P> Tue, 04 Oct 2022 10:02:14 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1181059#M23282 Leanne_T 2022-10-04T10:02:14Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1181607#M23309 <P>Yes it shows the incident in this thread - is that the mast from which I get my phone signal?</P><P>&nbsp;</P> Wed, 05 Oct 2022 11:28:52 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1181607#M23309 Ian1963 2022-10-05T11:28:52Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1181611#M23310 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3131793">@Ian1963</a></P> <P>If this shows when you enter the postcode, you may be affected by the mast being offline.&nbsp;</P> <P>Leanne.</P> Wed, 05 Oct 2022 11:37:23 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1181611#M23310 Leanne_T 2022-10-05T11:37:23Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1184526#M23441 <P>Any idea yet as to when the mast will go "live"?</P> Tue, 11 Oct 2022 18:16:39 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1184526#M23441 Kennyross88 2022-10-11T18:16:39Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1185114#M23468 <P>Hi&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3112016">@Kennyross88</a>&nbsp;</P> <P>The<SPAN>&nbsp;</SPAN><A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1158233#M22268" target="_blank" rel="noopener">main post has been updated<SPAN>&nbsp;</SPAN></A>with the latest information.&nbsp;</P> <P>Leanne.</P> Thu, 13 Oct 2022 06:56:47 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1185114#M23468 Leanne_T 2022-10-13T06:56:47Z https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1188319#M23640 <P>Could you provide any more updates please? Seriously considering leaving EE as the service has been terrible. I must have got advisors on a bad day as they were unwilling to offer a refund for any longer than a month.&nbsp;<BR /><BR /></P><P>my complaint was also closed without any contact from anyone at EE&nbsp;</P><P>&nbsp;</P><P>my wife switched to O2 last week and service has been faultless&nbsp;</P> Sat, 22 Oct 2022 09:40:00 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-South-Queensferry/m-p/1188319#M23640 Darrenu 2022-10-22T09:40:00Z