topic Lack of signal since January 2022 in Mobile Network discussions

Lack of signal since January 2022

HPeek — Tue, 29 Nov 2022 16:10:15 GMT

Hi had no signal in Lydiate L31 since the start of the year. Is this affecting anyone else?

Re: Lack of signal since January 2022

bristolian — Tue, 29 Nov 2022 17:43:58 GMT

11 months is a long time, less likely (but not impossible) to be a fault.

I'd recommend checking your location on the coverage map use both "check status" (for faults & issues) and "check coverage" for a service prediction.

Do you know any other EE users locally, that you could compare service with? A network outage would affect all users indiscriminately.

Re: Lack of signal since January 2022

HPeek — Wed, 30 Nov 2022 09:46:47 GMT

Hi, yes have done that, and received updates periodically saying issue not resolved. We have complained and apparently it isn’t a problem with the actual mast but to do with a tree growing near the mast which must be blocking the signal. EE having issues gaining access to the site as on private land. Other networks use the same mast so would have same issue if change network. neighbours have issue but only seems to be us with no signal at all.

Re: Lack of signal since January 2022

bristolian — Wed, 30 Nov 2022 12:29:11 GMT

Line of sight & foliage issues are not uncommon, they tend to be more prevalent in the summer months but if trimming and/or legal consents are required - it's entirely possible the resolution could be slow.