topic Re: Re: 4g signal showing but no data and poor call quality in Mobile Network discussions

Re: 4g signal showing but no data and poor call quality

WillRob7 — Tue, 29 Nov 2022 12:50:51 GMT

I have the same problem,

I was told there was a problem with the local mast, then I was told it's all fixed, it's made no difference at all, still have 4G or 5G showing with signal, but internet does not work or it is incredibly slow.

Re: Re: 4g signal showing but no data and poor call quality

James_B — Tue, 29 Nov 2022 12:54:25 GMT

Hi @WillRob7,

Welcome to the EE Community. 🙂

Our Technical Support Team will be happy to look into this issue if you get in touch.

Thanks

James

Re: Re: 4g signal showing but no data and poor call quality

bristolian — Tue, 29 Nov 2022 13:48:41 GMT

is your phone showing VoLTE/4G-calling next to the signal indicators? Or are you seeing 2G/3G instead?

Does it make any difference if you manually force 2G/3G via your phone's connection settings? It's not ideal long-term but would be a useful test