topic Re: Terrible signal in home on mobile phone in Mobile Network discussions

Terrible signal in home on mobile phone

Loopyloo26t — Fri, 25 Nov 2022 14:17:39 GMT

Hey

Called the support line this morning and I'm pretty sure we were talking about different things. The signal in my home is absolutely terrible and even completely drops out sometimes. Right now i have absolutely no bars! Yet the coverage checker states i should be getting excellent 4g coverage indoors

Calls are a nightmare and apparently most of the time i sound like a robot.
please do not suggest wifi calling as the solution as this just masks why i have no signal.
i need my phone for hospital correspondence and this is making it quite tricky!
I see looking at the forum that this seems to be happening to quite a lot of people and Ee’s solution is wifi calling! This isn't a solution

Re: Terrible signal in home on mobile phone

Schockwave — Fri, 25 Nov 2022 14:28:02 GMT

Hello @Loopyloo26t ,

Welcome to the community,

EE cannot be held responsible for the signal in your home, this will depend on buildings, trees etc, which may be blocking the signal.

Do you have fixed broadband at your home? You should then be able to use wifi calling. You also say do not suggest wifi calling, the reason we suggest this, as when you do not have a good reception this is the way to get a good signal, as I have written EE cannot be held accountable for bad signal in the house, it will also depend, as I have already written above on the building and where the mast is, as to whether the signal can be reached in your home.

I would also suggest clicking on this link:

https://coverage.ee.co.uk/coverage/ee

How is the signal outside where you are?

Re: Terrible signal in home on mobile phone

Loopyloo26t — Fri, 25 Nov 2022 14:36:19 GMT

The signal has never ever been this bad so what has changed? I haven't moved, i haven't had any buildings erected around me, nothing has changed and it has never been this poor. There is always some kind of maintenance going on as i receive weekly texts!
I have checked the coverage!
I can not wait for my contract to end so i can leave!

Re: Terrible signal in home on mobile phone

Schockwave — Fri, 25 Nov 2022 14:39:09 GMT

@Loopyloo26t ,

We would not know, as this is not customer service but a public forum, where customers and some staff try to help people, we also have no idea, who you are or where you live.

Have you checked the status for where you live as well?

Re: Terrible signal in home on mobile phone

shazadali418 — Fri, 25 Nov 2022 15:03:11 GMT

To be honest they should be held responsible because they are the one that are providing the signal and you are paying for it. If they can't provide a good signal then you might as well go on a lower plan and stick to 4G..

What is the point for painful for 5G when you're really getting 4G signal 🤷

Re: Terrible signal in home on mobile phone

Loopyloo26t — Fri, 25 Nov 2022 15:11:05 GMT

Exactly this! I have no bars what so ever! If i leave the house i will have nothing as apparently there is now:

Network update: Our engineers have found a problem in CB23 and are fixing it, your service should be back to normal within 11 hours. Your Report ID is ? To keep connected simply use WIFI calling, to get started click here care.ee.co.uk/wifi_calling

So my one lonely little bar is now zero bars! Waiting for hospital to call so have to stay home and wait for my Wifi call!

Re: Terrible signal in home on mobile phone

bristolian — Fri, 25 Nov 2022 17:13:24 GMT

No-one pays for use of a specific technology, be it 2G, 4G or 5G - you pay for network access which includes free use of WiFi-calling. Indoor coverage is never going to be 100% with any network, and WiFi-calling is an excellent mitigation for those coverage issues when they occur.

Re: Terrible signal in home on mobile phone

shazadali418 — Sat, 26 Nov 2022 12:14:14 GMT

If that is the case then why does EE advertise the 5G network has been the best not only that being the best so that it can be used in space. When in reality it can't be even used on earth without losing connection. 🤷. That is called false advertisement.

Re: Terrible signal in home on mobile phone

Loopyloo26t — Sat, 26 Nov 2022 12:34:35 GMT

Maybe prepping us all for space!

your reply did make me laugh.

I actually spoke to someone last night and there is an issue that keeps happening, MONTHLY!
Calls just drop out or i get no signal what so ever.

Re: Terrible signal in home on mobile phone

bristolian — Sat, 26 Nov 2022 12:39:06 GMT

@shazadali418 wrote:

not only that being the best so that it can be used in space..

Where has anyone claimed that there is mobile coverage in space?

All mobile technologies will have good & bad coverage areas, this applies equally to 2G, 3G, 4G & 5G.

Staying on the original topic for the person who started this thread, WiFi-calling allows seamless use of your phone indoors, and allows handover of voice calls to and from the 4G-mobile network.

Re: Terrible signal in home on mobile phone

shazadali418 — Sat, 26 Nov 2022 14:15:55 GMT

Sorry my mistake. I was talking about this ad by EE. The guy is getting a shave in the mountains connected to the EE network.

https://youtu.be/zWhd-SqTh4Q

I can't even get good connection in my own town. Let alone in mountains.

What good is Wi-Fi calling when you are not at home. You might as well connect to your home broadband. 🤷.

Re: Terrible signal in home on mobile phone

shazadali418 — Sat, 26 Nov 2022 14:17:20 GMT

Sorry wrong link is this ad

https://youtu.be/gWiV3DF5JkU

Re: Terrible signal in home on mobile phone

Leanne_T — Sat, 26 Nov 2022 14:19:16 GMT

Please get in touch with our tech gurus on 150, as they will be able to get this looked into further for you @shazadali418

Leanne.

Re: Terrible signal in home on mobile phone

bristolian — Sat, 26 Nov 2022 14:28:20 GMT

@shazadali418 wrote:

I can't even get good connection in my own town. Let alone in mountains.

Network operators, EE included, are in a bit of a no-win situation here. It's unrealistic to expect 100% nationwide indoor coverage from any provider, but WiFi-calling is a good mitigation for where those unavoidable coverage holes occur.

Whether those mitigations are promoted or not, will cause complaints from particular users. Better to promote them to increase awareness, than not.

Re: Terrible signal in home on mobile phone

shazadali418 — Sat, 26 Nov 2022 21:01:21 GMT

EE has been good for me but it's only the recent 2 years that the service has gone down.

5G is not good enough right know. Maybe in a few years when we actually get the speeds and coverage that was promised with 5G role out then I might consider paying for the service.