topic Re: Leaving EE in Mobile Network discussions

Leaving EE

shazadali418 — Fri, 25 Nov 2022 00:13:42 GMT

For the past few years I have been receiving bad 5G and 4G service in my area of Peterborough. And is affecting my line of work Everytime I call up to complain I always get the same response " masts are down I've engineer is on it" apparently a engineer has been on it for 3 years 🤦I pay £57 for three Sims. Not worth it. I have found much better deals elsewhere. So I'll be calling up soon to cancel my contract.

Re: Leaving EE

James_B — Fri, 25 Nov 2022 08:32:28 GMT

Hi @shazadali418,

Welcome to the EE Community. 🙂

What does the Network Status Checker report for your area?

James

Re: Leaving EE

shazadali418 — Fri, 25 Nov 2022 10:43:17 GMT

When I am at home it's mostly ok.

But when I go to certain areas in my town. I get no signal at all or very poor signal. Even if I am close to a mast. It's affecting my business as I do food deliveries. And I cannot accept the order as delivered. I literally have to leave the area. To mark it as accepted and delivered.

I cannot do a signal check because my phone is not listed.

Re: Leaving EE

James_B — Fri, 25 Nov 2022 10:56:02 GMT

Hi @shazadali418,

Which phone are you using?

James

Re: Leaving EE

bristolian — Fri, 25 Nov 2022 12:49:04 GMT

Do you know anyone else who uses EE locally, who you could compare service with? If there genuinely are network problems they would affect all users indiscriminately. The amount of your monthly bills is immaterial, but are these issues happening in areas of poor coverage? You can safely use the nearest equivalent phone to do coverage & status checks, it needn't be the exact same device.

Re: Leaving EE

shazadali418 — Fri, 25 Nov 2022 14:42:20 GMT

Xiaomi 11T. I had a OnePlus 8 before and it had the same issue. When I do a status check. Lifting a different phone. It says 5G is not covered.?.

So I'm basically paying for a service I'm not even getting.

My mobile signal says 5G but I'm not getting 5G speeds.

Re: Leaving EE

shazadali418 — Fri, 25 Nov 2022 14:58:29 GMT

(Sorry click solution by mistake)

At home the signal fine but I just connect to my home Wi-Fi.

But if I am out and about there is no guarantee that I will get a signal at all. Sometimes it dies completely get a small red X on my signal bar it happens when I'm working. Which is the worst part. I know some friends who are on different networks and they don't seem to have the same problem. That's why I think it might be just EE.

Re: Leaving EE

Leanne_T — Fri, 25 Nov 2022 15:07:13 GMT

Hi @shazadali418

Thanks for posting

Have you had a replacement SIM card at all?

Does the EE Coverage Checker show any problems for the areas, if you select 'Check Status'?

Leanne.

Re: Leaving EE

shazadali418 — Fri, 25 Nov 2022 15:10:09 GMT

Yes had a replacement SIM been through the whole process.

When I call up. I get the same excuse. The areas that I report where I get a bad signal. The operator says there is a fault in the area. I mean how long does it take to fix a fault because that same fault has been going on for 2 years.

Re: Leaving EE

Leanne_T — Fri, 25 Nov 2022 15:18:59 GMT

I see @shazadali418

If you would like this looked into further, please call us again on 150 and the team will be able to help.

Leanne.

Re: Leaving EE

shazadali418 — Fri, 25 Nov 2022 15:54:29 GMT

I have already been to that process. It's like going round in circles. Nothing gets resolved. I am literally paying too much for a poor service. I would rather switch to another network. And pay £10 a month for a poor service. Then pay £57 for a poor service.

Re: Leaving EE

Leanne_T — Sat, 26 Nov 2022 07:13:04 GMT

Hi @shazadali418

Please give us a call on 150 if you would like to discuss your options.

Leanne.

Re: Leaving EE

shazadali418 — Sat, 26 Nov 2022 12:21:30 GMT

here I have added some proof. Part 1

Re: Leaving EE

shazadali418 — Sat, 26 Nov 2022 12:24:52 GMT

At this postcode PE7 8EP I get nothing no 4G no 5G only. Even though it shows I'm connected to 4G

Re: Leaving EE

Leanne_T — Sat, 26 Nov 2022 14:03:57 GMT

Please get in touch with our tech gurus on 150 and they will be able to get this looked into further for you @shazadali418

Leanne.

Re: Leaving EE

dorasdad — Wed, 25 Jan 2023 20:44:07 GMT

Totally agree with you. It is truly the worst phone experience I have had. I live in Oxford, and there are significant popular areas that cannot get a phone signal. Every time I call in, the usual nonsense excuses are given. What makes matters worse is that I left O2 to join EE, and I knew the store salesman!! When I asked him ten days later why he let me join, knowing where I was often based, he simply hid behind mast excuses. I'm buying out of the contract tomorrow, and getting a deal elsewhere that gives me the same call and data package for 25% of the EE charge. Even 3 have better coverage in Oxford than EE!

Re: Leaving EE

dorasdad — Wed, 25 Jan 2023 20:49:03 GMT

Please, don't. I've done everything, including a new SIM. EE are the worst network I have ever experienced, and I live in Oxford, a student town. If I had the time, I would stand outside the Oxford store with a placard telling people not to bother..... I've already made it clear on my socials, and that has helped a lot of my friends and punters decide against.

Re: Leaving EE

dorasdad — Wed, 25 Jan 2023 20:51:48 GMT

Why bother? EE does not care. More than enough of us know that now.....

Re: Leaving EE

James_B — Thu, 26 Jan 2023 07:51:35 GMT

Hi @dorasdad,

Welcome to the EE Community. 🙂

I'm sorry to hear you have experienced some signal issues.

Have you reported them via the Network Status Checker?

James