topic Re: Coverage affected since upgrade in Mobile Network discussions

Coverage affected since upgrade

Jennys89123 — Mon, 21 Nov 2022 11:37:19 GMT

Hi there,

I recently upgraded from an iPhone 12 Pro to 14 pro and ever since have been having issues with signal. Previous locations where 4g was ok are now not working well or at all. I was wondering if you could help please?
Thanks

Re: Coverage affected since upgrade

Leanne_T — Mon, 21 Nov 2022 14:21:39 GMT

Hi @Jennys89123

Thanks for coming here.

Do any other EE users have the same problem in these areas?

Leanne.

Re: Coverage affected since upgrade

Jennys89123 — Mon, 21 Nov 2022 18:28:35 GMT

Doesn’t seem to be. There aren’t any affected areas when looking up the surrounding areas available to search x

Re: Coverage affected since upgrade

Leanne_T — Mon, 21 Nov 2022 18:31:06 GMT

Thanks @Jennys89123

Have you checked the EE Coverage Checker to see if there are any reported problems in the area?

Leanne.

Re: Coverage affected since upgrade

Jennys89123 — Mon, 21 Nov 2022 18:37:16 GMT

Hi Leanne,

yes sorry that’s what I meant. Nothing appears to be affected.

thanks

Re: Coverage affected since upgrade

Leanne_T — Mon, 21 Nov 2022 19:01:13 GMT

Thanks very much @Jennys89123

Are you able to try the SIM in another phone to see if the same happens?

Leanne.

Re: Coverage affected since upgrade

bristolian — Mon, 21 Nov 2022 20:47:28 GMT

Can you clarify what you mean by "Previous locations where 4g was ok are now not working well or at all" - are you saying you're getting reduced 4G service? Or that you're seeing more 2G/3G in these areas?

Re: Coverage affected since upgrade

Jennys89123 — Mon, 21 Nov 2022 21:55:13 GMT

Hi there,

yes reduced service. In some instances no signal at all.