topic Re: Incorrect number in Mobile Network discussions

Incorrect number

Manny72 — Thu, 17 Nov 2022 16:38:50 GMT

Hello All. (hopefully someone from EE)

For the last few days when I call a number from my contacts I get a message saying "You have dialled an incorrect number" it can do this 2 or 3 times and then it connects. It is every number I call so its not one particular number. I have powered off my phone, taken the sim card out and gave it a clean, inserted it back in and powered on the phone. Everything seems fine but then when I call a number the same things happen. Can you please let me know if there is a network issue or if it has anything to do with a recent update on my Galaxy A71.

Thanks

Re: Incorrect number

bristolian — Thu, 17 Nov 2022 17:53:39 GMT

Does it make any difference if you dial the call manually as opposed to using your contacts?

Re: Incorrect number

Manny72 — Thu, 17 Nov 2022 17:58:31 GMT

I've mostly called contacts but 2 calls I've made by dialing the number it has also done the same.

Re: Incorrect number

Manny72 — Thu, 17 Nov 2022 22:00:37 GMT

Is nobody else having this issue?

Re: Incorrect number

Leanne_T — Fri, 18 Nov 2022 07:28:33 GMT

Hi @Manny72

Thanks for coming here.

Can you receive calls OK?

Are you able to try the SIM card in another phone to see if the same happens?

Leanne.

Re: Incorrect number

Manny72 — Fri, 18 Nov 2022 07:55:50 GMT

Yes i can receive calls ok. I'll try it in another phone later. Seems to be happening afer a recent update on my phone so that may be the cause.

Re: Incorrect number

Leanne_T — Fri, 18 Nov 2022 07:57:03 GMT

Let me know how you get on @Manny72

Leanne 🙂