topic Re: Coverage in the Isle of Dogs in Mobile Network discussions

topic Re: Coverage in the Isle of Dogs in Mobile Network discussions https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1198169#M24143 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/280078">@Tigger87</a> </P> <P>The<SPAN> </SPAN><A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/td-p/1151509" target="_self" data-di-id="di-id-b8de890e-332631ca">main post has been updated</A><SPAN> </SPAN>with the latest information. </P> <P>Leanne.</P> Tue, 15 Nov 2022 11:45:37 GMT Leanne_T 2022-11-15T11:45:37Z Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1151509#M21822 <DIV> <DIV> <P class="x_MsoNormal"><SPAN data-olk-copy-source="MessageBody">Update: 08 January 2026</SPAN><SPAN> </SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>Over the past few months, our engineers have received the structural information from the site provider and currently reviewing the details. Once the review has been completed, we can submit the government application for the new mast to be built on the high-rise building. </SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>We expect the application to be submitted by April 2026.</SPAN><SPAN> </SPAN><SPAN>Pending a positive outcome from the application, we can start building the equipment needed for the new mast and confirm an approximate on-air date.</SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>We will keep you updated on this post. </SPAN></P> <HR /></DIV> <P class="x_MsoNormal"><SPAN data-olk-copy-source="MessageBody">Update: 22 October 2025</SPAN><SPAN> </SPAN></P> </DIV> <DIV> <P class="x_MsoNormal"><SPAN>Over the past few months, our engineers have had planning permission approved for the new mast. As part of the safety regulations, we have requested structural details from the site provider which are needed for the high-rise building application. </SPAN></P> <P class="x_MsoNormal"><SPAN>Once the details have been provided the application will be submitted for approval. Pending a positive outcome from the application, we can start building the equipment needed for the new mast and confirm an approximate on-air date.</SPAN></P> <P class="x_MsoNormal"><SPAN>We will keep you updated on this post. </SPAN></P> <HR /><SPAN>Update: 28 May 2025</SPAN> <P class="x_MsoNormal"> </P> </DIV> <P><SPAN>Over the past few months, our engineers have completed legal negotiations and have legally acquired the land from the landowner. The equipment will be built on a high rise building and we are working with the council to make sure full regulations and health and safety rules are met, before we can start building the equipment needed for the new mast. </SPAN></P> <P><SPAN>We will keep you updated on this post. </SPAN></P> <HR /> <P>Update: 28 February 2025</P> <P>Over the past few months, our engineers have been continuing legal negotiations to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once all legal steps have been completed, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</P> <P>For the second location, following negotiations with the site provider, we have found the area will no longer be suitable for a new mast. Our engineers will be progressing with the first location for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 11 September 2024 </P> <P>Over the past few months, our engineers have submitted the designs needed as part of the legal steps and they have been approved. Once all legal steps have been completed to legally acquire the land from the landowner, we can start building the equipment needed for the new mast and confirm an approximate on-air date.</P> <P>For the second location, in case on any complications with the first location, our engineers are continuing legal negotiations to legally acquire the land from the landowner. Pending a positive outcome from the legal negotiations, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 25 July 2024 </SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Over the past few months, our engineers have found the first location will no longer be suitable for the equipment and will no longer be progressing with this location. </SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>For the second location, we are continuing legal negotiations with the landowner to legally acquire the land and start building the equipment needed for the new mast and confirm an approximate on-air date. </SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>For the third location, in case on any complications with the second location, our engineers have submitted revised designs as part of the legal negotiations. </SPAN><SPAN>Pending a positive outcome from the revised designs and legal negotiations, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</SPAN></P> <P style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P>Update: 24 May 2024</P> <P>Over the past few months, our engineers have started legal negotiations with the site provider to access the area and start building the equipment needed for the new mast. Once all legal steps have been completed and we have a date to access the area, we can confirm an approximate on-air date for the new mast.</P> <P>For the second location (as a back-up in case of any unforeseen problems with the first area), our engineers are continuing with the legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.</P> <P>In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have started legal negotiations with the site provider to approve planning permission and expect an outcome by the end of June. Pending a positive outcome from the legal negotiations, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 19 March 2024</P> <P>Over the past few months, our engineers have been continuing negotiations with the site provider to arrange a date to access the area and start building the equipment needed for the new mast at the first location. Once we have agreed a date with the site provider, we can confirm an approximate on-air date for the new mast.</P> <P>For the second location (as a back-up in case of any unforeseen problems with the first area), the submitted designs have been approved and we have started legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.</P> <P>In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have completed required designs at the location following the structural surveys, and these have been submitted to the site provider for approval. Pending a positive outcome from the designs, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P class="xmsonormal" style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 17 November 2023</SPAN></P> <P>Over the past few months, our engineers have conducted power tests at the first location and found the power supply designs would need to be amended for the mast to be installed. These power supply designs have now been completed and approved by the site provider. We are working with the site provider to arrange a date to access the area and start building the equipment needed and confirm an approximate on-air date for the new mast.</P> <P>For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have completed the requested surveys and are completing final site designs. Once the site designs have been completed, these will be submitted for approval to the landowner. Pending a positive outcome from the site designs, our engineers can start legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.</P> <P>In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have completed structural surveys for the new mast, and these have been submitted to the site provider for approval. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</P> <P>We will keep you updated on this post.</P> <HR /> <P class="xmsonormal" style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 12 August 2023</SPAN></P> <P class="xmsonormal" style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Over the past few months, our engineers have completed the further surveys requested at the first location and submitted these for approval. </SPAN><SPAN>Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</SPAN></P> <P class="xmsonormal" style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have submitted revised designs to build the equipment without the use of the crane and these are waiting for final approval. Pending a positive outcome from the revised designs, our engineers can start legal steps to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.</SPAN></P> <P class="xmsonormal" style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>In case of any unforeseen complications with either of the two areas, we have located a third area as a back-up. Our engineers have accessed the area and completed the structural surveys for the new mast, these have been submitted to the site provider for approval. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</SPAN></P> <P class="xmsonormal" style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Update: 22 June 2023</SPAN><SPAN> </SPAN></P> <P class="xmsonormal" style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Over the past few weeks, the legal steps have been completed for the first location. As part of the planning permission to start building the equipment, we have been requested to conduct further surveys at the area. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</SPAN></P> <P class="xmsonormal" style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have submitted revised designs to build the equipment without the use of the crane. Pending a positive outcome from the revised designs, our engineers can arrange a date to access the area and start building the equipment needed for the new mast. Once the build is completed, we can confirm an approximate on-air date for the new mast.</SPAN></P> <P class="xmsonormal" style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>In case of any unforeseen complications with</SPAN><SPAN> either of</SPAN><SPAN> the two areas, we have located a third area as a back-up</SPAN><SPAN>. O</SPAN><SPAN>ur engineers have had legal approval to access the area and complete structural surveys for the new mast. We are working with the site provider to arrange a date to access the area to complete the structural surveys. mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast.</SPAN></P> <P style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will keep you updated on this post.</SPAN></P> <HR /> <P style="background: white; box-sizing: border-box; font-variant-ligatures: normal; font-variant-caps: normal; orphans: 2; widows: 2; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; word-spacing: 0px; margin: 15.0pt 0cm 0cm 0cm;">Update: 17 May 2023</P> <P class="xmsonormal"><SPAN>Over the past few months, our engineers have had legal approval to access the area and complete surveys for the new mast and these have been completed at the first location. As part of the legal negotiations, we have started the next step to legally acquire the land from the landowner and start building the equipment. We expect all legal steps to be completed by the end of June. Pending a positive outcome for the build to start, we can confirm an approximate on-air date for the new mast.</SPAN><SPAN> </SPAN></P> <P class="xmsonormal"><SPAN>For the second location (as a back-up in case of any unforeseen problems with the first area) our engineers have accessed the area to complete the structural surveys, we have found to build the equipment at the area we will be unable to access with a crane, we are revising the designs to build the equipment without the use of the crane. Once all designs have been completed, we can start legal steps to legally acquire the land from the landowner. Once the legal steps have been completed, we can start building the equipment needed for the new mast.</SPAN><SPAN> </SPAN></P> <P class="xmsonormal"><SPAN>In case of any unforeseen complications with the two areas, and to restore service to the area as soon as possible, we have located a third area as a back-up, </SPAN><SPAN>our engineers have had legal approval to access the area and complete structural surveys for the new mast. Pending a positive outcome from the surveys, we can start building the equipment needed and confirm an approximate on-air date for the new mast. </SPAN></P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 16 March 2023</P> <P>Our engineers are waiting for a date for the legal hearing for the first location, which we expect to have by the end of April. Once the legal steps have been completed, we can start building the equipment needed for the new mast.</P> <P>For the second location (as a back-up in case of any unforeseen problems with the first area) the landowner has refused our request for the structural drawings that we require as part of the planning application. We have started legal negotiations to acquire the land from the landowner. We expect to have a date for the legal hearing to take place by the middle of May. Once the legal steps have been completed, we can start building the equipment needed for the new mast.</P> <P>In case of any unforeseen complications with the two areas, and to restore service to the area as soon as possible, we have located a third area as a back-up we have started legal negotiations with the site provider to access the area and complete the surveys required to make sure the area will be suitable for the equipment. We expect to have a decision from the legal negotiations by the end of June.  </P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 25 January 2023</P> <P>Over the past few months, our engineers have submitted the additional surveys for approval for the first location and are waiting for a hearing date for the legal hearing. Once the legal steps have been completed, we can start building the equipment needed for the new mast.</P> <P>For the second location (as a back-up in case of any unforeseen problems with the first area) the landowner has refused our request for the structural drawings that we require as part of the planning application. We have started legal negotiations to legally acquire the land from the landowner. We are waiting for a date for the legal hearing to take place.</P> <P>In case of any unforeseen complications with the two areas, and to restore service to the area as soon as possible, we have located a third area as a back-up and are currently working with the site provider to access the area to complete surveys to make sure the area will be suitable for the equipment.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 15 November 2022</P> <P>Our engineers have started legal steps to acquire the land from the landowner for the first location. As part of the legal steps, we have been requested to complete additional surveys at the location. Once all surveys have been submitted and we expect the legal hearing to take place within three months.</P> <P>For the second location (as a back-up in case of any unforeseen problems with the first area) we have completed power surveys to the landowner, and these have been approved. Our engineers have started structural assessments on the area and have requested structural drawings from the landowner to make sure the area will be suitable for the equipment. Pending a positive outcome from the structural assessment, we will start legal proceedings to legally acquire the land from the landowner.</P> <P>In case of any unforeseen complications with the two areas and to restore service to the area as soon as possible, we have located a third area as a back-up and are currently conducting surveys at the location to make sure the area will be suitable for the equipment.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 13 October 2022</P> <P>Our engineers have started legal steps to legally acquire the land from the landowner for the first location, and we are waiting for a date for the legal hearing to take place. Once the legal steps are completed, we can start building the equipment needed for the new mast.</P> <P>With regards to the second location (as a back-up, in case of any unforeseen problems with the first location), our engineers are conducting further surveys and power supply options required by the site provider in the next few weeks and will submit these for approval.  Pending a positive outcome to the surveys and power supply option, we will start legal steps to legally acquire the land from the site provider.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 02 September 2022</P> <P>Over the past few weeks our engineers have completed the additional surveys for the first location and have submitted these to the landowner. We have started legal proceedings to legally acquire the land from the landowner and are waiting for a hearing date, this can take up to three months. Once the legal steps are completed, we can start building the equipment needed for the new mast.</P> <P>With regards to the second area, we have located (as a back-up, in case of any unforeseen problems with the first location), we have been required to complete further surveys to make sure the area will be health and safety compliant. As part of the additional surveys, we are looking to identify a power supply option which will comply with health and safety and provide a suitable power supply to the mast. Pending a positive outcome to the surveys and power supply option, we will start legal steps to legally acquire the land from the site provider.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 26 August 2022</P> <P>Over the past month our engineers have had planning approved for the first location. As part of the planning permission, we’ve been requested to complete further surveys at the area to make sure the site will be suitable for the equipment. We are working with the site provider to arrange a date to access the area and complete the additional surveys.</P> <P>With regards to the second area we have located (as a back-up, in case of any unforeseen problems with the first location), we are currently waiting for the outcome to the submitted designs to agree planning permission. Pending a positive outcome to the designs, we will start legal steps to legally acquire the land from the site provider.</P> <P>We will keep you updated on this post.</P> <HR /> <P>Update: 26 July 2022</P> <P> </P> <P>Our engineers have found two possible new locations for the new mast to be installed. We will only need to build one mast at one of the two locations, but we are undertaking all the required work on both locations in case any unforeseen problem with either occurs, giving us a plan b ready to go.</P> <P> </P> <P>We have submitted final designs for the first location and are currently awaiting a hearing date to legally acquire the land from the provider. Pending a positive outcome from the legal steps, we will start building the equipment needed for the new mast.</P> <P> </P> <P>For the second location, our engineers have submitted designs for approval and are currently awaiting an outcome. Pending a positive decision, we can start legal steps to acquire the land from the site provider and start building the equipment needed for the new mast, should this second location be needed.</P> <P> </P> <P>We will keep you updated on this post.</P> <P> </P> <HR /> <P>We’re aware of a signal issue that is affecting some of our customers in the Isle of Dogs.</P> <P> </P> <P>Our mast in the area had to be removed from the existing site in June 2022 due to the area being redeveloped. As soon as we were made aware our equipment would need to be relocated, our engineers began looking for a new location for the mast. We have located two new locations for the mast to be installed, in case of any complications at either site.</P> <P> </P> <P>Our engineers have completed designs at the first location, and the designs have passed health and safety checks to make sure the area will be suitable for the equipment. We are currently progressing with legal steps to acquire the land from the site provider. Pending a positive outcome from the legal hearing, we will start building the equipment needed for the new mast and confirm an approximate on-air date.</P> <P> </P> <P>For the second location, our engineers have visited the area and completed designs, these have been submitted for approval. Pending a positive outcome from the designs, we will start legal proceedings to acquire the land from the site provider and start building the equipment needed for the new mast. </P> <P> </P> <P>We will keep you updated on this post.</P> <P> </P> <P>We’re sorry for any inconvenience caused. In the meantime, you may be able to use WiFi Calling to make and receive calls and texts over a WiFi connection. </P> <P> </P> <P>For information on who can use WiFi Calling and how to set up this service, please see our <A href="https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fcommunity.ee.co.uk%2Ft5%2FCalls%2FEE-WiFi-Calling-All-you-need-to-know%2Ftd-p%2F1057637&data=05%7C01%7Cleanne.l.taylor%40ee.co.uk%7C5e9857a4a7724add048a08da60e89519%7Ca7f356889c004d5eba4129f146377ab0%7C0%7C0%7C637928849287283061%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=BKrdeN6eV9wkWqbRUKdpWCmezqr4wnPXp6UoHMiw44Y%3D&reserved=0" target="_blank" rel="noopener">EE WiFi Calling: All you need to know - The EE Community</A></P> Thu, 08 Jan 2026 10:50:04 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1151509#M21822 Leanne_T 2026-01-08T10:50:04Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1154185#M22007 <P>How long will this process take to rectify?</P><P> </P><P> </P> Fri, 22 Jul 2022 10:35:40 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1154185#M22007 rid11 2022-07-22T10:35:40Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1155187#M22089 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2943699">@rid11</a> </P> <P> </P> <P>Thanks for coming here. </P> <P> </P> <P>The <A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/td-p/1151509" target="_blank" rel="noopener">main post has been updated</A> with the latest information.</P> <P> </P> <P>Leanne. </P> Tue, 26 Jul 2022 15:40:58 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1155187#M22089 Leanne_T 2022-07-26T15:40:58Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1160594#M22375 <P>Hi Leanne_T,</P><P> </P><P>Can you please provide an update? The main post has said the same thing for awhile now. When will the new mast be installed? This is affecting calls and calls are dropping out or not going through at all. How long will it take to build the mast and what will the start date be for these works? <BR /><BR /></P><P>Thanks</P> Wed, 17 Aug 2022 10:18:45 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1160594#M22375 Tigger87 2022-08-17T10:18:45Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1164286#M22600 <P>I live in E14 and have suffered from years of under investment by BT/EE in the network infrastructure here, whilst so many new 50 storey flats were built, some networks didn't keep up, signals were blocked, capacity was at saturation point, etc. so hopefully we'll see some improvements when EE replaces their masts.</P> <P>I have a new Vodafone mast being put on the building next to me, so I'm keeping an eye on the planning permission, it's not a quick process though. Can't seem to find the EE application so hard to know what's going on. Hopefully <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/224806">@Leanne_T</a> will be able to update the post when there's some news.</P> Fri, 26 Aug 2022 11:30:52 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1164286#M22600 chistery 2022-08-26T11:30:52Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1164454#M22608 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/9014">@chistery</a> <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/280078">@Tigger87</a> </P> <P>The <A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/td-p/1151509" target="_self">main post has been updated</A> with the latest information. </P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Fri, 26 Aug 2022 17:25:28 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1164454#M22608 Leanne_T 2022-08-26T17:25:28Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1196988#M24064 <P>Hello, </P><P>Have the legal proceedings been completed yet? No signal indoors what so ever. This has been going on way too long. <BR /><BR /></P><P> </P> Fri, 11 Nov 2022 20:31:47 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1196988#M24064 Tigger87 2022-11-11T20:31:47Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1198169#M24143 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/280078">@Tigger87</a> </P> <P>The<SPAN> </SPAN><A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/td-p/1151509" target="_self" data-di-id="di-id-b8de890e-332631ca">main post has been updated</A><SPAN> </SPAN>with the latest information. </P> <P>Leanne.</P> Tue, 15 Nov 2022 11:45:37 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1198169#M24143 Leanne_T 2022-11-15T11:45:37Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1198173#M24144 <P>Thanks for the updates <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/224806">@Leanne_T</a> </P> <P>Frustrating to be paying for an even poorer service here than normal, but hopefully we'll see some progress soon.</P> Tue, 15 Nov 2022 11:52:03 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1198173#M24144 chistery 2022-11-15T11:52:03Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1198182#M24145 <P>It seems the progress of this is a bit ruff, you better not be barking up the wrong tree</P><P> </P><P>Okay, enough with the Puns, I didn't know this was an actual place</P> Tue, 15 Nov 2022 12:15:11 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1198182#M24145 Kirigaya_Kazuto 2022-11-15T12:15:11Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1207974#M24607 <P>Do we know to when this will be resolved?</P><P> </P><P>this issue has been ongoing since June 2022 and I’ve not had a day with good reception in this area.</P><P> </P><P>been paying for a line rental service that has no service.</P><P> </P><P>this is very frustrating. I want a full refund of half this years line rental.</P> Thu, 08 Dec 2022 17:22:21 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1207974#M24607 Nazmul94 2022-12-08T17:22:21Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1207978#M24610 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3292997">@Nazmul94</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Please keep an eye on the <A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1151509#M21822" target="_blank">original post</A>, where we'll be posting the latest updates as we receive them.</P> <P>To discuss your bill, please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A>.</P> <P>Thanks</P> <P>James</P> Thu, 08 Dec 2022 17:33:50 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1207978#M24610 James_B 2022-12-08T17:33:50Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1207984#M24612 <P>Hi Christery,</P><P> </P><P>do you know if there has been any update with Vodafone mast? <BR /><BR /></P><P>thanks</P> Thu, 08 Dec 2022 17:39:41 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1207984#M24612 Tigger87 2022-12-08T17:39:41Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1208739#M24668 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/280078">@Tigger87</a>  The Vodafone mast was approved, but not seen any sign of it being built yet. That said, Kedge House is still there so not sure when or if that will be demolished</P> Sun, 11 Dec 2022 10:18:24 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1208739#M24668 chistery 2022-12-11T10:18:24Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1220378#M25247 <P>It’s absolutely ridiculous that after 6 months, this issue has not been resolved. I am so dissatisfied and disappointed by this. Normally, if 5G doesn’t work, you can use 4G, and if that fails, you can use 3G, but at my home address, I can’t use anything. <BR /><BR />What I don’t understand is why it is taking so long to sort out.</P> Mon, 16 Jan 2023 17:27:56 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1220378#M25247 KKabir 2023-01-16T17:27:56Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1220567#M25260 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/224806">@Leanne_T</a> It's been a few months, any chance of an update? Thanks!</P> Tue, 17 Jan 2023 14:18:16 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1220567#M25260 chistery 2023-01-17T14:18:16Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1222834#M25392 <P>Morning <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/9014">@chistery</a> <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3378199">@KKabir</a> </P> <P>The <A href="https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/td-p/1151509" target="_blank" rel="noopener">main post has been updated with the latest information. </A></P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 25 Jan 2023 09:52:57 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1222834#M25392 Leanne_T 2023-01-25T09:52:57Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1234245#M26105 <P>Thank you for the updates, Leanne. Has a temporary mobile mast been considered while EE await the outcome of the various processes? </P> Sat, 04 Mar 2023 10:39:38 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1234245#M26105 WaterWheel 2023-03-04T10:39:38Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1235192#M26166 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2675700">@WaterWheel</a> </P> <P>Thanks for coming here. </P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>The third location we have located as a back-up will be a temporary mast to restore service as quickly as possible, and we are currently working with the site provider to access the area to complete surveys to make sure the area will be suitable for the equipment.</SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>We will keep you updated on the main post. </SPAN></P> <P style="background: white; margin: 15.0pt 0cm 0cm 0cm;"><SPAN>Leanne. </SPAN></P> Tue, 07 Mar 2023 15:55:55 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1235192#M26166 Leanne_T 2023-03-07T15:55:55Z Re: Coverage in the Isle of Dogs https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1248793#M26860 <P>Can we please have an update when the mast will be installed and working? Firm dates would be appreciated as this has taken an extremely long time. Thanks </P> Sat, 29 Apr 2023 08:31:28 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/Coverage-in-the-Isle-of-Dogs/m-p/1248793#M26860 Tigger87 2023-04-29T08:31:28Z