topic iPhone 13 in Mobile Network discussions

iPhone 13

LDB-CB — Tue, 15 Nov 2022 09:48:09 GMT

My signal is terrible!!!!
since ‘upgrading’ to this rubbish handset I have to stand outside to get any network!!!! I can’t use my phone in my office. I have to use a landline. No decent Wi-Fi for weeks and Now no Ohine signal either.

online tests say I should be receiving 99% coverage inside on 4G. It’s nowhere near that?
mid conversation with other clients-it shows 4 bars and 4g but the phone just cuts out.
so sick of complaining to EE about this. Their answer is to ‘try doing…..’ mate I’ve DONE all that. Still nothing.
tied into a contract for another 18 months. So disheartened

Re: iPhone 13

Jon_K — Tue, 15 Nov 2022 12:22:58 GMT

Hi @LDB-CB.

What phone were you using previous to this one? Did you have a good signal with the old one?

Are you using WiFi Calling inside?

Jon

Re: iPhone 13

bristolian — Tue, 15 Nov 2022 12:28:16 GMT

Do other EE users in your office have similar problems?

It strikes me that if you're having issues with both Wi-Fi & mobile coverage, and having dropped calls in good coverage areas, that this is potentially a phone fault.

Re: iPhone 13

Chris_B — Tue, 15 Nov 2022 13:54:06 GMT

@LDB-CB Go to settings>Accessibility>Touch> and enable Prevent Lock to end call. This will stop the power button from ending a call if you accidentally press it when on the phone. Lots of people press this when on a call and think the call has been dropped when it hasn’t.