topic Re: Please help no network in Mobile Network discussions

Please help no network

Topsyc — Fri, 11 Nov 2022 04:20:55 GMT

There has been no network EE in andover for 4 days, can anyone help please . Does anyone know anything, what the issue is and when it's likely to be working again.

Re: Please help no network

bristolian — Fri, 11 Nov 2022 08:03:02 GMT

You can use the "check status" option on the coverage tool to query & report outages on a local level.

https://coverage.ee.co.uk/coverage/ee

Re: Please help no network

Topsyc — Fri, 11 Nov 2022 08:38:15 GMT

Please can anyone help. In Andover there has even issues with the EE network in that it isn't available. I don't suppose anyone has I formation about this and when it may be sorted out . Its driving me crackers I have to be honest. Any information would be greatly appreciated

Re: Please help no network

Curlydot — Fri, 11 Nov 2022 11:59:11 GMT

Is EE phone signal down in NG2 area. I have not been able to phone or text for 24 hours

Re: Please help no network

Curlydot — Fri, 11 Nov 2022 12:02:54 GMT

Same here in Nottingham. I would like to know what is happening and when it will be resolved.

Re: Please help no network

bristolian — Fri, 11 Nov 2022 12:08:47 GMT

Nottingham is a big area.

Please follow the advice in the earlier reply to use "check status" on the website tool.

Re: Please help no network

Topsyc — Fri, 11 Nov 2022 12:17:15 GMT

I have had no service for 5 days now..problem is I work from home and I can not get a,secure network as this is done via my mobile . When will this be resolved and what on earth are EE going to do to help usSent from my Galaxy

Re: Please help no network

Topsyc — Fri, 11 Nov 2022 12:19:39 GMT

I have done this a number of times. I would like EE to contact us and tell us what on earth they are doing and what,they are going to do to help us. I work from home using my mobile as a secure connection and you can't change it . So I am unable to work. Please EE contact your customers and update us and help us

Re: Please help no network

James_B — Fri, 11 Nov 2022 12:23:29 GMT

Hi @Topsyc,

Is the Network Status Checker reporting any problems in your area?

James

Re: Please help no network

Topsyc — Sun, 13 Nov 2022 11:47:04 GMT

It says there is no issue. But I called the EE shop in town and therr are issues all over EE with no network detected. There are issues all over apparently. This doesn't help me on the short time does t. It. So I will be paying a from never having used it . No sorry no acknowledgement at all. Very bad customer service

Re: Please help no network

bristolian — Sun, 13 Nov 2022 13:31:49 GMT

@Topsyc wrote:

But I called the EE shop in town and therr are issues all over EE with no network detected. There are issues all over apparently.

Sounds very much like well-intentioned hearsay, also people tend not to call EE shops to report their phones are working well - so they will only hear negative reports.

The status checker you've used has an option to "report a problem" after you've run a status check. Have you used this? That will send a report to EE network teams who are best placed to deal with fault reports.

Re: Please help no network

Astea7777 — Mon, 14 Nov 2022 20:21:26 GMT

Asbestos apparently and no estimate of how long it will take until the location (mast) can be made safe for rectification work to take place.