topic Re: Network and data problem in Mobile Network discussions

Network and data problem

Julieta1 — Thu, 10 Nov 2022 10:54:49 GMT

Hi i cant make call and movile data, i need help as urgent as posible! Thanks

Re: Network and data problem

bristolian — Thu, 10 Nov 2022 12:06:49 GMT

Does your phone show signal indicators? If not, is anything reported on "check status" via https://coverage.ee.co.uk/coverage/ee ?

If you do have coverage, what happens when you try making a call? And what happens when you try using mobile data?

Re: Network and data problem

Julieta1 — Thu, 10 Nov 2022 12:20:59 GMT

Re: Network and data problem

James_B — Thu, 10 Nov 2022 13:42:29 GMT

Hi @Julieta1,

Did the network status checker show any problems in your area?

James

Re: Network and data problem

Julieta1 — Thu, 10 Nov 2022 14:22:31 GMT

Yes i checked and it was ok, i think is a problem with my data.

Re: Network and data problem

James_B — Thu, 10 Nov 2022 14:34:18 GMT

Hi @Julieta1,

Do you only have this problem in one location or everywhere?

James

Re: Network and data problem

Julieta1 — Thu, 10 Nov 2022 16:53:51 GMT

I have this problem everywhere, it started yesterday evening .

Re: Network and data problem

James_B — Thu, 10 Nov 2022 17:00:34 GMT

Hi @Julieta1,

Are you using a pay as you go or pay monthly plan?

James

Re: Network and data problem

Julieta1 — Thu, 10 Nov 2022 17:04:14 GMT

Im using a monthly plan

Re: Network and data problem

James_B — Thu, 10 Nov 2022 17:11:31 GMT

What happens when you try to make a call @Julieta1?

Can you receive calls?

James

Re: Network and data problem

Julieta1 — Thu, 10 Nov 2022 17:17:44 GMT

when i try to call it doesnt ring and i cant recive calls. Please I need a solution 🙏

Re: Network and data problem

James_B — Thu, 10 Nov 2022 17:20:50 GMT

Hi @Julieta1,

Do you hear a recorded message when trying to make a call?

James

Re: Network and data problem

Julieta1 — Thu, 10 Nov 2022 17:22:16 GMT

No i dont hear anything

Re: Network and data problem

James_B — Thu, 10 Nov 2022 17:24:30 GMT

Hi @Julieta1,

Are you able to make calls if you connect to WiFi? (Please make sure WiFi Calling is activated)

James

Re: Network and data problem

Julieta1 — Thu, 10 Nov 2022 17:35:28 GMT

No i cant, if i call via whatsapp connected to wifi it works.

Re: Network and data problem

James_B — Thu, 10 Nov 2022 17:40:12 GMT

Thanks @Julieta1

There could be an issue with your account if calls aren't connecting over WiFi either.

Please get in touch with Customer Care so a member of the team can help. You can chat online via our Contact us page.

James