both devices I have are 5G checked on (EE.CO.UK/COVERAGE CHECKER)

rainman287 — Wed, 09 Nov 2022 16:29:55 GMT

Hi Guys

Hope someone can help, I have 2 devices that both support 5G, one is my mobile phone which is a

Samsung Galaxy Note 10 + 5g

and the 2nd device I use is

Huawei 5G CPE Pro. ROUTER

When I check on ee.co.uk/coverage checker comes up with this info

You won't get 5G coverage on your Samsung Galaxy Note 10+ 5G.

You won't get 5G coverage on your Huawei 5G CPE Pro.

Doesn't make sense really on my Samsung note 10 + 5g full signal with 5g showing up

On the Huawei 5g CPE PRO green led lights on the front of router for both 5g and 4g

and the mast I'm connected to is very close by I can see it from my front Bay window.

When I run optimize location on Huawei CPE pro router, it only shows on the graph 4g not 5g will upload the picture taken a snapshot from the Huawei router yet my speed test on both devices is around 100mbps to 260mbps I was getting that before I upgraded to 5G I was getting the same speeds when I was 4G+

so is the ee.co.uk/checker correct when it reports both my devices won't get 5g coverage. yet both devices are 5G anyway??

please let me know

Sean

Re: both devices I have are 5G checked on (EE.CO.UK/COVERAGE CHECKER)

James_B — Thu, 10 Nov 2022 11:09:17 GMT

Hi @rainman287,

Our Customer Care Team will be happy to take a detailed look at the coverage available in your area if you get in touch.

Thanks

James

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both devices I have are 5G checked on (EE.CO.UK/COVERAGE CHECKER)

Re: both devices I have are 5G checked on (EE.CO.UK/COVERAGE CHECKER)