topic Re: Regular network connection problems in Mobile Network discussions

Re: Regular network connection problems

becky170373 — Tue, 08 Nov 2022 08:21:48 GMT

I have lost everything other than the internet as i am our home wifi, my partner is on EE and he can use his phone so it is bizarre that i can't, this has happened for 2 weeks now, is there a problem??

Re: Re: Regular network connection problems

Christopher_G — Tue, 08 Nov 2022 10:33:28 GMT

Hi @becky170373

Have you tried restarting your phone? Are there any maintenance works in the area? You can check the status on our coverage checker.

Chris

Re: Re: Regular network connection problems

bristolian — Tue, 08 Nov 2022 10:58:39 GMT

If one EE phone is working and another isn't, in the same location, I'd suggest a 2way SIM-swap.

Put the working SIM in the non-working phone, and the non-working SIM in the working phone.

See if the problem follows the SIM or remains with the phone.