topic Re: No internet or phone service in Mobile Network discussions

No internet or phone service

Saffy11 — Mon, 07 Nov 2022 09:24:00 GMT

I am on my 4th day of no internet or phone coverage. I have asked for updates but they are very sparse.

im in TN17

Re: No internet or phone service

Leanne_T — Mon, 07 Nov 2022 11:02:55 GMT

Hi @Saffy11

Thanks for coming back to the community.

Have you checked the EE Coverage & Network Status Checker to see if there are any outages for your area?

If you select 'Check status' this will show any reported problems.

Leanne.

Re: No internet or phone service

Saffy11 — Mon, 07 Nov 2022 13:30:47 GMT

Yes there is a problem in my area, this has been going on since Friday. I have registered for updates but they are very few. There is not update & EE can not advise when it will be fixed.

Not really ideal for my circumstances

Re: No internet or phone service

Leanne_T — Mon, 07 Nov 2022 13:36:51 GMT

Hi @Saffy11

As soon as we have further updates, the network team will text or email you.

Are you able to use WiFi calling?

Leanne.