topic Re: Re: why is EE now rubbish? in Mobile Network discussions

Re: why is EE now rubbish?

timthomasuk — Sun, 30 Oct 2022 09:22:04 GMT

I get texts from EE every week saying there are problems in my area but no reason given.

Re: Re: why is EE now rubbish?

Christopher_G — Sun, 30 Oct 2022 09:24:43 GMT

Are you having problems with the service in your area? Does anything show up when you put your postcode in our coverage checker to check the status?

Chris

Re: Re: why is EE now rubbish?

OwenB — Mon, 31 Oct 2022 20:26:20 GMT

They are rubbish because of the BT merger. Cost cutting and the staff don’t have a clue on chat etc

Re: Re: why is EE now rubbish?

Jon_K — Tue, 01 Nov 2022 08:10:44 GMT

Hi @OwenB.

Is there anything we can help you with on here?

Jon

Re: Re: why is EE now rubbish?

MuvaTerra — Tue, 01 Nov 2022 21:07:00 GMT

The constant text is automated I presume - I had similar and managed to speak to an engineer who was on site fixing the new 5g at the time and he explained it’s automated to alert everyone within area with issue so they know it’s being dealt with or processed . I found I had multiple texts for around two weeks and then my signal went up and service was better and no more texts give a few more days hopefully you will notice a change if not call good old 150

Re: Re: why is EE now rubbish?

timthomasuk — Wed, 02 Nov 2022 08:16:45 GMT

I phoned EE to find out why I was getting so many texts from them about poor service in the area. Eventually talked to someone from technical and they had a look. Turns out they were changing hardware somewhere nearby.

Got 2 weeks refund for my trouble. No improvement in signal yet though.