topic Re: Mobile calls dropping or not being picked up in Mobile Network discussions

Mobile calls dropping or not being picked up

Jdecourt — Tue, 01 Nov 2022 11:38:14 GMT

Hi I work from home in rural area of Scotland. I have only WI-FI access for internet but should have good 4g coverage. If I get called the phone does not ring and I get a message for missed call. When I phone back I have to wait until it connects to Wi-Fi calling despite phone indicating full bars. Calls then frequently drop and I have to call clients back several times. This is a recent problem of perhaps 3 weeks now. The are no faults reported on EE. help

Re: Mobile calls dropping or not being picked up

Northerner — Tue, 01 Nov 2022 12:14:26 GMT

Hi @Jdecourt

You need to check and report issues via the EE network status checker. When connecting to WiFi and using WiFi calling the drop out maybe your WiFi.

https://coverage.ee.co.uk/coverage/ee

Thanks

Re: Mobile calls dropping or not being picked up

bristolian — Tue, 01 Nov 2022 17:43:16 GMT

Does your phone show VoLTE/4G-calling or WiFI-calling when you have problems?

WiFi-calling should only kick in when you have next to no mobile coverage.

If you don't wait for WiFi-calling to kick in, and your phone shows coverage, what happens when you make a call?

Re: Mobile calls dropping or not being picked up

Jdecourt — Tue, 01 Nov 2022 18:59:43 GMT

It doesn’t connect and then it go s to Wi-Fi calling

Sent from my iPhone

Re: Mobile calls dropping or not being picked up

Leanne_T — Wed, 02 Nov 2022 10:12:32 GMT

Hi @Jdecourt

Thanks for coming here.

Please get in touch with our Tech Gurus on 150 or 0800 079 8586, they will get this looked into for you and run through some troubleshooting.

Thanks.

Leanne.