topic Re: Mobile signal outage in Mobile Network discussions

Mobile signal outage

Geordienick01 — Tue, 01 Nov 2022 07:11:28 GMT

Anybody experiencing a mobile signal outage in Durham area

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Mobile signal outage

Christopher_G — Tue, 01 Nov 2022 10:30:08 GMT

Hi @Geordienick01

Welcome to the community.

Could you check the status of your postcode on our coverage checker please?

Chris

Re: Mobile signal outage

Geordienick01 — Tue, 01 Nov 2022 11:21:43 GMT

I've checked as you advised, it says good coverage, but myself and my neighbours are not receiving a phone signal.

Re: Mobile signal outage

Christopher_G — Tue, 01 Nov 2022 11:28:43 GMT

Did you click the 'check status' button, @Geordienick01?

It will tell you if we're aware of any maintenance works in your area. It also gives you the option to report a problem so that our network team can investigate it.

Chris