https://community.ee.co.uk/t5/Mobile-Network-discussions/New-phone-same-sim/m-p/1190673#M23759 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3192735">@Jamesmcd92</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>It looks like you took out an additional line with a new phone rather than upgrade, although that does not make sense why your old SIM card is not working either.</P> <P>I would suggest ringing customer service tomorrow morning and they should be able to help.</P> Fri, 28 Oct 2022 20:48:27 GMT Schockwave 2022-10-28T20:48:27Z https://community.ee.co.uk/t5/Mobile-Network-discussions/New-phone-same-sim/m-p/1190671#M23758 <P>I have just upgraded my phone and received the Samsung golf, I took my sim out my old phone but it won't connect to the network, I put it back in my old phone and It won't work on that either now.&nbsp;</P><P>Also when the sim is in my new phone the number has changed, but its the same sim so how is it a different number?</P> Fri, 28 Oct 2022 20:43:46 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/New-phone-same-sim/m-p/1190671#M23758 Jamesmcd92 2022-10-28T20:43:46Z https://community.ee.co.uk/t5/Mobile-Network-discussions/New-phone-same-sim/m-p/1190673#M23759 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3192735">@Jamesmcd92</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>It looks like you took out an additional line with a new phone rather than upgrade, although that does not make sense why your old SIM card is not working either.</P> <P>I would suggest ringing customer service tomorrow morning and they should be able to help.</P> Fri, 28 Oct 2022 20:48:27 GMT https://community.ee.co.uk/t5/Mobile-Network-discussions/New-phone-same-sim/m-p/1190673#M23759 Schockwave 2022-10-28T20:48:27Z