topic Re: EE Mobile reception in reigate surrey in Mobile Network discussions

Re: EE Mobile reception in reigate surrey

Ian195 — Fri, 28 Oct 2022 13:10:31 GMT

I have experienced the same issue. The EE coverage tracker suggests there should be a strong signal but there isnt. 2 bars at best. Have you had any luck resolving the problem?

Re: Re: EE Mobile reception in reigate surrey

bristolian — Fri, 28 Oct 2022 13:18:06 GMT

The signal indicators on your phone are only a rough guide, but 2 bars should be plenty for good service.

Are you having any problems making or receiving calls, or using mobile data?

Re: Re: EE Mobile reception in reigate surrey

Ian195 — Fri, 28 Oct 2022 13:26:39 GMT

I have just checked the status on the online tool and they are stating that there is a 'service problem' in the area. My concern is that this has been like this for a month now so there is clearly no rush to fix it. I agree 2 bars can be sufficient as long as it is consistent and doesn't drift down to 1 and sometimes none as is the case here. They need to get on and fix the problem.

Re: Re: EE Mobile reception in reigate surrey

bristolian — Fri, 28 Oct 2022 15:46:10 GMT

@Ian195 wrote:

My concern is that this has been like this for a month now so there is clearly no rush to fix it.

The necessary fix may have a dependency that's outwith EE's direct control. Delays to fault fixes don't necessarily mean there's no rush - as frustrating as this can be.