topic Re: Re: Help: Zero signal. What do I do? in Mobile Network discussions

Re: Help: Zero signal. What do I do?

Eeuser121 — Thu, 27 Oct 2022 13:59:32 GMT

Hi,

I’ve had this problem for weeks on end. I have an EE sim and have tried multiple ways to increase my signal service from zero to at least one or more.

can you help me????

Re: Re: Help: Zero signal. What do I do?

James_B — Thu, 27 Oct 2022 14:30:14 GMT

Hi @Eeuser121,

Welcome to the EE Community. 🙂

Does the network status checker show any problems in your area?

Do you have WiFi Calling turned on?

James

Re: Re: Help: Zero signal. What do I do?

Eeuser121 — Thu, 27 Oct 2022 16:05:25 GMT

Hi thanks for the response. Yes I have no problems in my area and also I have Wi-Fi calling on.

Re: Re: Help: Zero signal. What do I do?

bristolian — Thu, 27 Oct 2022 16:11:16 GMT

That is a screenshot from the "check coverage" tab on the status checker, rather than the "check status" tab that I suspect was suggested - this checks for known issues.

However, unless there's a known fault affecting the service level in a given location, then the coverage levels are what they are. WiFi-calling can mitigate for that indoors, but ultimately the only way to improve outdoor coverage is to build more network sites. That's rarely a quick fix.

Re: Re: Help: Zero signal. What do I do?

Eeuser121 — Thu, 27 Oct 2022 16:30:16 GMT

When I done the check status it also said no problem. What can I do? And even when I try to report and give my number it says my number isn’t valid.

Re: Re: Help: Zero signal. What do I do?

Schockwave — Thu, 27 Oct 2022 16:35:30 GMT

@Eeuser121 , where did you get the SIM card from? All mobile numbers start with 07, did you make sure to put 07 and not O7, by any chance?

Re: Re: Help: Zero signal. What do I do?

Eeuser121 — Thu, 27 Oct 2022 16:42:35 GMT

I got the SIM card from a shop and I wrote 07

Re: Re: Help: Zero signal. What do I do?

Schockwave — Thu, 27 Oct 2022 16:46:10 GMT

@Eeuser121 , which shop? Did you activate your SIM card and if you are on pay as you go, which I suspect, have you also made sure that you have credit?

Re: Re: Help: Zero signal. What do I do?

Eeuser121 — Thu, 27 Oct 2022 16:54:46 GMT

Local shop. My credit finishing in 6 mins

Re: Re: Help: Zero signal. What do I do?

James_B — Thu, 27 Oct 2022 17:03:51 GMT

Has the SIM ever worked @Eeuser121?

If your number is recognised by the network status checker, it suggests it isn't activated.

James

Re: Re: Help: Zero signal. What do I do?

Eeuser121 — Thu, 27 Oct 2022 17:20:36 GMT

Yh it has worked. How do I activate it then

Re: Re: Help: Zero signal. What do I do?

James_B — Thu, 27 Oct 2022 17:22:50 GMT

Hi @Eeuser121,

When were you last able to use it successfully?

Do you only have this issue in one location or everywhere?

James

Re: Re: Help: Zero signal. What do I do?

Eeuser121 — Thu, 27 Oct 2022 17:28:33 GMT

Been sometime mate. Everywhere.

Re: Re: Help: Zero signal. What do I do?

James_B — Thu, 27 Oct 2022 17:32:02 GMT

Is it a pay as you go SIM @Eeuser121?

If it has been out of use for some time, it could be in hibernation or have been disconnected permanently.

James

Re: Re: Help: Zero signal. What do I do?

Eeuser121 — Thu, 27 Oct 2022 17:34:18 GMT

Idr been some time. Can it still work and if it’s been fully disconnected what shall I do

Re: Re: Help: Zero signal. What do I do?

James_B — Thu, 27 Oct 2022 17:49:36 GMT

Hi @Eeuser121,

If it has been over 273 days since it was last used, you would need to purchase a new SIM with a new number. If it hasn't been that long, our Customer Care Team can reactivate it for you.

James

Re: Re: Help: Zero signal. What do I do?

Eeuser121 — Thu, 27 Oct 2022 19:18:44 GMT

Can you reactivate it and if it doesn’t work the. I’ll buy another sim.

Re: Re: Help: Zero signal. What do I do?

James_B — Fri, 28 Oct 2022 07:26:52 GMT

Hi @Eeuser121,

Sorry, we can't access your account via the community. Our Customer Care Team will be happy to help if you get in touch.

James