topic Re: Outage in DG8 postcode in Mobile Network discussions

Outage in DG8 postcode

Panzerkat — Sat, 22 Oct 2022 16:31:50 GMT

For the past 4 days WiFi and mobile signal has been non-existent between 0800 and 1500 hrs in my area. Anyone else experiencing this problem? It's not as if l can check for outages or routine maintenance issues online since my internet just also happens to be provided by EE!

Re: Outage in DG8 postcode

bristolian — Sat, 22 Oct 2022 17:47:19 GMT

WiFi is just a connection between a mobile device (laptop, tablet, phone) and broadband router, it's completely independent of EE's mobile network.

By posting on this internet forum, you evidently have a working internet connection - try checking for local outages by clicking "check status" on the online coverage tool

You have further options there, to either register for updates on existing issues, or report details of a suspected issue not yet listed.

Re: Outage in DG8 postcode

Mustrum — Sat, 22 Oct 2022 19:19:35 GMT

@Panzerkat on a similar note, if you are having issues with your Wi-Fi you should report a fault to your provider, if it is EE then follow the steps in the following help page.

https://ee.co.uk/contact-ee/account-billing/broadband-landline

Re: Outage in DG8 postcode

bristolian — Sat, 22 Oct 2022 19:34:29 GMT

Outages between the times you mention over multiple days could be indicative of planned works - the status page should reflect this if so.

This would only affect devices using EE's mobile network.

Re: Outage in DG8 postcode

XRaySpeX — Sat, 22 Oct 2022 19:58:33 GMT

Is your Home Broadband playing up too? That's what's providing your WiFi at home & is distinct from the mobile network.