topic Re: EE down today 19th October 2022 since 10am GMT Shetland in Mobile Network discussions

EE down today 19th October 2022 since 10am GMT Shetland

Kinsey5156 — Wed, 19 Oct 2022 14:54:49 GMT

Our wifi has been having major issues since 10am today - not working upload and download feeble. Phone signal poor. Normally very good. Anyone know what is happening?

Re: EE down today 19th October 2022 since 10am GMT Shetland

Schockwave — Wed, 19 Oct 2022 15:23:01 GMT

@Kinsey5156 , is this broadband or mobile signal?

You can check and report here if mobile:

https://coverage.ee.co.uk/coverage/ee

Re: EE down today 19th October 2022 since 10am GMT Shetland

Mustrum — Wed, 19 Oct 2022 15:26:14 GMT

@Kinsey5156 Have you checked the network status on the coverage checker? Or reported a fault?

https://coverage.ee.co.uk/coverage/ee

edit @Schockwave beat me to it!!

Re: EE down today 19th October 2022 since 10am GMT Shetland

Kinsey5156 — Wed, 19 Oct 2022 15:52:43 GMT

Thank yes. Have now called EE andcreported it.

Re: EE down today 19th October 2022 since 10am GMT Shetland

XRaySpeX — Wed, 19 Oct 2022 17:13:53 GMT

@Kinsey5156 : Is the WiFi from your fixed Home Broadband router?

Re: EE down today 19th October 2022 since 10am GMT Shetland

Kinsey5156 — Wed, 19 Oct 2022 17:46:43 GMT

Yes mobile broadband router.

Re: EE down today 19th October 2022 since 10am GMT Shetland

bristolian — Wed, 19 Oct 2022 18:01:53 GMT

EE's mobile routers use the same network signal as your phone.

Your router will still generate a WiFi-signal to any device connected to it, but that's different to the onward internet connection. Use the network status checker posted above to check for issues with EE's mobile network in your corner of Shetland.

Re: EE down today 19th October 2022 since 10am GMT Shetland

Kinsey5156 — Wed, 19 Oct 2022 18:21:43 GMT

Thanks.

Re: EE down today 19th October 2022 since 10am GMT Shetland

ewanrw — Thu, 20 Oct 2022 08:28:07 GMT

Damaged subsea cable.

https://www.bbc.co.uk/news/uk-scotland-north-east-orkney-shetland-63326102

Re: EE down today 19th October 2022 since 10am GMT Shetland

Christopher_G — Thu, 20 Oct 2022 10:15:14 GMT

Hi @Kinsey5156

We now have a Coverage in Shetland post about this where we'll provide updates when we have them.

Chris

Re: EE down today 19th October 2022 since 10am GMT Shetland

Kinsey5156 — Fri, 21 Oct 2022 04:01:25 GMT

Thank you evrryone who replied and helped us with our enquirey.

We appreciated your help.

Damaged subsea cable was the reason for wifi not working. Hopefully it will be repaired soon.

Re: EE down today 19th October 2022 since 10am GMT Shetland

Schockwave — Fri, 21 Oct 2022 15:06:15 GMT

You are welcome, glad to help, hopefully will soon be repaired.

Re: EE down today 19th October 2022 since 10am GMT Shetland

Northman — Thu, 08 Dec 2022 09:57:54 GMT

Ok it’s now a few months since you noted the issue with mobile 4G in Shetland. I’m on the Westside and I’ve been getting notifications from EE that there is a problem which is taking longer to fix…. As in months. So is it the undersea cable or an aerial or something else?

Re: EE down today 19th October 2022 since 10am GMT Shetland

Leanne_T — Thu, 08 Dec 2022 10:50:12 GMT

Hi @Northman

If you are experiencing service issues in the area, please get in touch with our mobile care team on 150 and they will get this looked into for you.

Leanne.

Re: EE down today 19th October 2022 since 10am GMT Shetland

Northman — Thu, 08 Dec 2022 11:09:10 GMT

Hi,
Thanks…. However as I don’t have an EE phone my call to 150 takes me to my
current phone provider, 1p mobile. Your EE phone signal is poor where I
live but the 4G Wifi signal USED to be excellent…. But not now.

Northman

Re: EE down today 19th October 2022 since 10am GMT Shetland

Kinsey5156 — Thu, 08 Dec 2022 11:23:10 GMT

Hi not sure what the problem is now on the Westside. Ours up north has been
back since beginning of Nov.
Sorry we cannot be of more help. What have EE.said?

Re: EE down today 19th October 2022 since 10am GMT Shetland

bristolian — Thu, 08 Dec 2022 11:34:17 GMT

Hi @Northman

If your provider is 1p-mobile, you should direct your queries at them.

I appreciate they are an MVNO who use EE's network, but the nature of an MVNO is that you are a customer of the "piggyback" provider, not the operator.

Re: EE down today 19th October 2022 since 10am GMT Shetland

Northman — Thu, 08 Dec 2022 12:09:10 GMT

Thanks…. However my problem isn’t the phone… . It’s the mobile 4G Wifi signal to my routers. That was excellent until a month or so ago.

Sent from my iPhone

Re: EE down today 19th October 2022 since 10am GMT Shetland

James_B — Thu, 08 Dec 2022 12:14:24 GMT

Hi @Northman,

If you're using a different phone provider, please contact Technical Support on 07953 966 250.

Thanks

James

Re: EE down today 19th October 2022 since 10am GMT Shetland

bristolian — Thu, 08 Dec 2022 12:37:38 GMT

There's also contact details for 1p-mobile on https://www.1pmobile.com/contact-us.taf