topic Re: No phone signal at new address in Mobile Network discussions

No phone signal at new address

VickiLangley1 — Sun, 09 Oct 2022 14:00:34 GMT

Hi we have recently moved house and can not get a ee phone signal we have 4 mobile phones with ee so really need this sorted , any advise please and thanks

Re: No phone signal at new address

bristolian — Sun, 09 Oct 2022 14:18:22 GMT

Do you have WiFi/broadband at your new home? WiFi-calling is EE's preferred solution for any indoor coverage problems.

Was this reduction in coverage evident when you viewed your new home?

Re: No phone signal at new address

Schockwave — Sun, 09 Oct 2022 16:06:12 GMT

@VickiLangley1 , have you checked here:

https://coverage.ee.co.uk/coverage/ee

You can also report the problem and receive updates.

Re: No phone signal at new address

VickiLangley1 — Sun, 09 Oct 2022 16:18:25 GMT

Hi
Thanks for comment yes I have checked there’s no coverage in the area and the Wi-Fi calling isn’t really the answer I was wondering could ee boast the signal ?
Thanks

Sent from Outlook for iOS<>

Re: No phone signal at new address

Schockwave — Sun, 09 Oct 2022 16:24:07 GMT

@VickiLangley1 , are you having signal issues indoors or outside as well?

May I ask why wifi calling is not the answer? EE cannot be responsible for the signal indoors, as there are many factors that can cause this.

Have you actually reported it? Are you out in the sticks? Not sure about EE boosting the signal quite frankly. Are you able to see whereabouts the nearest signal is? Could be trees, buildings etc, in the way.

Re: No phone signal at new address

bristolian — Sun, 09 Oct 2022 16:27:37 GMT

If boosting the signal was as easy as this, EE would have the basis for complete blanket coverage of the entire country, indoors and out. I'm sure they'd love the marketing boost that would give!!