topic Re: Re: Looking for compensation! in Mobile Network discussions

Re: Looking for compensation!

Glenn1888 — Tue, 04 Oct 2022 16:27:16 GMT

Having the same here Phone/mobile data and home BB

I am disabled so I need these things to work when I need them too

Re: Re: Looking for compensation!

bristolian — Tue, 04 Oct 2022 16:44:49 GMT

Hi @Glenn1888

Are you reporting problems with EE mobile services, and also EE home broadband?

They will be separate faults if so.

You can check for known issues on EE mobile using the "check status" option on the coverage tool

Re: Re: Looking for compensation!

Glenn1888 — Tue, 04 Oct 2022 16:47:13 GMT

Mobile no coverage calls or data went off Sunday morning did come back on Sunday night, first time I have left the house since was 5pm today no service AGAIN I am disabled I need this to work!!

Less than happy

Re: Re: Looking for compensation!

Glenn1888 — Tue, 04 Oct 2022 16:51:13 GMT

Cant check status as oneplus 9 is not available DOH!

Re: Re: Looking for compensation!

bristolian — Tue, 04 Oct 2022 16:54:09 GMT

You can safely choose the nearest equivalent phone to get a valid network-status search.

It would also be worth restarting your phone as a precaution.

Re: Re: Looking for compensation!

Schockwave — Tue, 04 Oct 2022 17:01:13 GMT

@Glenn1888 , you just need to put your postcode in and then just enter any phone it then should work and then you should be able to check status.

Re: Re: Looking for compensation!

XRaySpeX — Tue, 04 Oct 2022 18:04:05 GMT

@Glenn1888 : You may be due for some Automatic compensation for the home BB.