topic Re: Re: Poor/unusable signal strength. in Mobile Network discussions

Re: Poor/unusable signal strength.

TutZ22 — Thu, 29 Sep 2022 19:48:29 GMT

I usually get a bad signal in work.. and have had for the last year or more of my contract. I'm leaving ee around December end of my contract. the issue is that there network is now so busy with bt using there 5 g network to boost home broadband when bt landlines go down which is quite a lot. Also now there sharing there network with quite a few reseller networks. I am now not getting any real signal when I'm in my car phone just tells me offline. They don't seem to care about there customers when you phone you get an automated service which goes nowhere.

Re: Re: Poor/unusable signal strength.

bristolian — Thu, 29 Sep 2022 19:56:31 GMT

EE's network has plenty of spare capacity, and any localised congestion would not cause a loss of coverage how you describe.

All the UK networks have reseller networks, MVNO's are not a new concept.

Could you explain more about your specific issues, we may be able to advise further. I very much doubt local coverage issues are caused by 5G rollout or any piggyback providers.

Re: Re: Poor/unusable signal strength.

TutZ22 — Fri, 30 Sep 2022 11:03:36 GMT

Well my work is a few hundred yards from the network mast it's on a busy round about and about 90 degrees behind it is over grown with trees and walls this my give the people in that direction a reduced signal I can't make calls inside work or receive texts they come when I leave the building couldn't find server or summit to that effect people sounding like robots

Re: Re: Poor/unusable signal strength.

Leanne_T — Fri, 30 Sep 2022 12:26:51 GMT

Hi @TutZ22

I would suggest reporting this on our network status checker, if you select 'Check Status' you can report this to our network team.

They will get this looked into and keep you updated.

Thanks.

Leanne.

Re: Re: Poor/unusable signal strength.

TutZ22 — Fri, 30 Sep 2022 13:36:42 GMT

Done this many times Leanne they can't or won't fix the problem I've done speed tests and all sorts it hopeless Vodafone and 3 work in my workplace ee the UK's best network doesn't.

Re: Re: Poor/unusable signal strength.

bristolian — Fri, 30 Sep 2022 13:46:19 GMT

Without knowing specifics, it's hard to comment on the 3UK/EE arrangements here. But if coverage is poor, that will impact call & data performance.

Are you using Android or iOS? If Android, there are some additional checks to see whether this is a coverage issue or not - those are limited on iOS.

Re: Re: Poor/unusable signal strength.

TutZ22 — Fri, 30 Sep 2022 15:43:22 GMT

I've used Motorola phones and Google pixels 3 and 6. All 3 same issue phone doesn't even skip down from 4g to 3g and so on just gives me no signal icon.

Re: Re: Poor/unusable signal strength.

bristolian — Fri, 30 Sep 2022 16:03:12 GMT

Is this only a problem in one specific location? One of your posts mentioned issues in your car, but you're now saying this is in your workplace specifically.

I do suspect that persisting with EE C/S on 150 will ultimately be your best option here, although it may require patience.

Re: Re: Poor/unusable signal strength.

TutZ22 — Fri, 30 Sep 2022 20:27:18 GMT

It's mainly at work I need my phone for emails and teams I have noticed the exclamation mark on my signal bar when I drop the missus to her work which is miles away in another part of town my signal only works at home.

Re: Re: Poor/unusable signal strength.

Christopher_G — Sat, 01 Oct 2022 07:59:21 GMT

Hi @TutZ22

I think @bristolian's advice of continuing the troubleshooting with our technical support team is the best way to go here. They have access to check the performance of the network in specific areas and can make sure everything is OK with your phone and SIM too.

Chris

Re: Re: Poor/unusable signal strength.

TutZ22 — Sat, 01 Oct 2022 10:33:34 GMT

Hi m8 this is specific to ee I am now in work using a prepaid Vodafone SIM and I have no issues able to play videos Access social media emails and teams no issues it's only 4g but works fine. Think this area for Vodafone is only 4 g ATM anyways

Re: Re: Poor/unusable signal strength.

Christopher_G — Sat, 01 Oct 2022 10:38:27 GMT

Thanks, @TutZ22.

Thanks for the update. This information may be helpful when you speak to our technical support team.

Chris

Re: Re: Poor/unusable signal strength.

TutZ22 — Sun, 02 Oct 2022 08:29:48 GMT

Hi I've been doing this for upwards of 8 months now to no avail. As I said Vodafone work better for me everywhere I am so my contract will be cancelled once it ends in December. I don't see ee even trying to pay me back for the rotten service I've had over the last 8 months they seem to just stick you in a constant chase of your tail trying to debunk there issues for them.

Re: Re: Poor/unusable signal strength.

Christopher_G — Sun, 02 Oct 2022 08:47:12 GMT

There are steps that must be followed and checked as part of a diagnostic test for this type of issue, @TutZ22.

I realise it can sometimes be time consuming, but I would recommend persisting with it so that our technical team can fully investigate.
Chris