topic Re: Service Status Messages in Mobile Network discussions

Service Status Messages

DDickie — Fri, 30 Sep 2022 17:43:16 GMT

How do I edit the nickname of my location?

I originally named it “My Home” but I want to change it back to my actual to my address.

Re: Service Status Messages

bristolian — Fri, 30 Sep 2022 17:44:48 GMT

You can delete any of your saved locations and create new ones, by using the "Manage your saved locations" option on the status tool

Re: Service Status Messages

DDickie — Fri, 30 Sep 2022 17:51:37 GMT

I don’t see a delete option for my saved place.

It wants me to enter an EE mobile number - but my Mobile Provider isn’t EE - although it uses the EE Network.

Re: Service Status Messages

DDickie — Fri, 30 Sep 2022 17:53:39 GMT

My Broadband and Landline are supplied by EE.

Re: Service Status Messages

bristolian — Fri, 30 Sep 2022 18:24:37 GMT

The option is marked "Remove"

However, the My Places facility is only for EE customers, if your provider isn't EE-direct then I can only presume you have been in the past in order to have set this up. EE C/S may be able to make changes (or likely delete your config) if you call in, but it's not something you can do online if you're no longer with EE.

Re: Service Status Messages

XRaySpeX — Fri, 30 Sep 2022 18:33:52 GMT

Your BB has no bearing on this. It's strictly for the network status of EE mobiles.

Re: Service Status Messages

DDickie — Fri, 30 Sep 2022 22:45:01 GMT

I’m confused now, as I’ve been getting texts from EE similar to this:

MyPlace update: Just to let you know, we have a problem near My Home which may be affecting service in the area. Everything should be back to normal within 14 hours. We will continue to keep you updated. To keep connected simply use WIFI calling, to get started click here care.ee.co.uk/wifi_calling

Re: Service Status Messages

XRaySpeX — Fri, 30 Sep 2022 23:33:19 GMT

That's cuz you once registered for My Places when you with EE mobile but now you're not you still get the messages but can't deregister.

Re: Service Status Messages

Christopher_G — Sat, 01 Oct 2022 08:02:41 GMT

Hi @DDickie

Welcome to the community.

Those messages relate to the mobile network. If you contact our Mobile Care team, they'll be able to remove you from that system so that you don't receive those messages any more.

Chris

Re: Service Status Messages

DDickie — Sat, 01 Oct 2022 12:24:40 GMT

Hi Chris,

Are Mobile Network Status texts sent to Vulnerable Customers?

I probably registered when my mother (who lived with me) was alive (she had Alzheimer’s), but I’m now 65 years old and wish to continue receiving them as my mobile service provider uses the EE network - only I’d now prefer my location to be “Penk Ridge” and not “My Home”.

Regards,

Richard

Re: Service Status Messages

Christopher_G — Sat, 01 Oct 2022 12:38:23 GMT

Yes, I believe so, @DDickie.

Which provider are you with?

Chris

Re: Service Status Messages

bristolian — Sat, 01 Oct 2022 12:39:36 GMT

These messages are sent to any EE customer who registers for them.

It sounds like you also used to be an EE customer but now that you're not, you won't be able to make any changes to your config online.

Re: Service Status Messages

DDickie — Sat, 01 Oct 2022 12:48:26 GMT

Vectone

Re: Service Status Messages

Christopher_G — Sat, 01 Oct 2022 13:04:49 GMT

Thanks, @DDickie.

We can definitely leave the alerts set up, but we can't amend it to a different name and you can only register for a new alert with an EE Mobile number.

Chris

Re: Service Status Messages

DDickie — Sat, 01 Oct 2022 13:27:11 GMT

That’s a shame. Unfortunately EE is more expensive.

Incidentally, I didn’t have an EE number when I registered!

Only my broadband and land-line are provided by EE.

Regards, Richard

Re: Service Status Messages

bristolian — Sat, 01 Oct 2022 13:43:03 GMT

@DDickie wrote:

That’s a shame. Unfortunately EE is more expensive.

The differing levels of service & add-ons you have access to, is something you need to factor in when comparing providers.

It's the extras where MVNO's often fall down compared with a network operator direct.

Re: Service Status Messages

DDickie — Sat, 01 Oct 2022 14:42:46 GMT

What’s a MVNO?

Re: Service Status Messages

bristolian — Sat, 01 Oct 2022 14:48:12 GMT

Mobile Virtual Network Operator - a telecoms provider who doesn't have a physical network of their own but a wholesale agreement with an MNO (Mobile Network Operator)

Re: Service Status Messages

DDickie — Sat, 01 Oct 2022 14:59:38 GMT

Thanks for the explanation.