topic Re: Re: mast down oswestry in Mobile Network discussions

Re: mast down oswestry

Lesmag80 — Wed, 28 Sep 2022 22:14:41 GMT

Since the flooding in Oswestry's substation on Monday I've had no internet and no signal and quite frankly I'm not happy, I've had no email updates as to the time scale.

Can you tell me when I will have a signal again and will I be compensated?

Re: Re: mast down oswestry

James_B — Thu, 29 Sep 2022 07:04:21 GMT

Hi @Lesmag80,

Welcome to the EE Community.

Please register your details with the Network Status Checker so we can keep you up to date.

Thanks

James

Re: Re: mast down oswestry

Samjamtom — Thu, 29 Sep 2022 09:15:46 GMT

Me too and it has been affecting my ability to deal with an important issue. I am having to go down the road to get 4g.

Please tell us roughly how long before service is restored.

Re: Re: mast down oswestry

James_B — Thu, 29 Sep 2022 09:35:24 GMT

Hi @Samjamtom,

Welcome to the EE Community.

Please register your details with the Network Status Checker so we can keep you up to date.

If you have WiFi at home and a compatible phone, you can stay connected with WiFi Calling.

Thanks

James

Re: Re: mast down oswestry

runachop — Fri, 30 Sep 2022 10:06:59 GMT

I just found this post, is this still going on EE Support? My wife and I have been having no reception and patchy reception all week…

Re: Re: mast down oswestry

runachop — Fri, 30 Sep 2022 10:12:14 GMT

And me too. Unable to make calls and no, or patchy, mobile internet all week. I've logged on the Status Checker but I've heard nothing. What's happening EE?! We run a small business and really need to be connected when we're out and about, not just with our home wifi calling. Please can there be an explanation and timescale? Thanks

Re: Re: mast down oswestry

Leanne_T — Fri, 30 Sep 2022 11:28:44 GMT

Hi @runachop

Once the network team have looked into the area, they will update you.

If you would like further information on the area, please call us on 150 or 0800 079 8586.

Leanne.