topic Re: Mobile signal in Mobile Network discussions

Mobile signal

buffyhels — Sun, 18 Sep 2022 16:27:45 GMT

Afternoon,

I would like for you to answer me a simple question. Why am I paying for a service, which I am not getting?

Today (18th), I have made numerous attempts to use/receive telephone calls to/from my mobile telephone.

When it eventually gives me one bar of signal, I recieve a message stating that I am not registered on the network.

I do not think I am rich enough in today's economic climate to waste money on a service that is not working and a full day of no signal from your network impacts on my daily and work life.

It would be great if you can get it sorted before the day is finished. If not, maybe after about 10 years with EE, I will need to choose a more reliable network.

Thanks

Ps. How about some of my money back for the Downtime and inconvenience?

Re: Mobile signal

Schockwave — Sun, 18 Sep 2022 16:33:39 GMT

Hello @buffyhels

Welcome to the community,

Have you checked here:

https://coverage.ee.co.uk/coverage/ee

You can also report it and receive notifications, as it also depends where you are, we would not know here, UK is a big country and it could be local, this is not customer service, but a public forum.

Faults can arise, and it will depend whether EE have access or whether it is on private land, the mast and whether they have to order parts if there is a fault. If you have broadband and your phone supports wifi calling, you can then make calls using wifi calling.

Re: Mobile signal

Northerner — Sun, 18 Sep 2022 16:34:48 GMT

Hi @buffyhels

Can you not access EE WiFi calling service?

Thanks

Re: Mobile signal

Chris_B — Sun, 18 Sep 2022 17:22:14 GMT

@buffyhels You might like to read point 1 of THIS this forms part of the T&Cs you agreed too when using EE, all networks have this as part of their T&Cs as issues can and do happen.

Re: Mobile signal

bristolian — Sun, 18 Sep 2022 19:18:15 GMT

@buffyhels wrote:

When it eventually gives me one bar of signal, I recieve a message stating that I am not registered on the network.

These symptoms could point at a variety of issues.

Do you know any other EE users locally, to check if they're having any problems? A network outage would affect all users in that area, indiscriminately.

If not, then there may be an issue specific to your account - which would need C/S to check further.