topic Re: e SIM calls cutting out in Mobile Network discussions

e SIM calls cutting out

JAKESOLLIS — Thu, 15 Sep 2022 17:53:38 GMT

Hello,

when making calls using my e sim number they start of fine but after a about 20 seconds the person on the other end cannot hear me.

this has been happening for a week now. What can I do please?

Re: e SIM calls cutting out

bristolian — Thu, 15 Sep 2022 19:33:12 GMT

I don't imagine an eSIM has anything directly to do with this, but is this happening in one specific location or multiple areaas?

You can check for, and report, network issues using the "check status" option on the online coverage tool - although a network fault would be affecting every EE user in that area indiscriminately.

Re: e SIM calls cutting out

JAKESOLLIS — Thu, 15 Sep 2022 20:00:49 GMT

Multiple areas

Sent from my iPad

Re: e SIM calls cutting out

PK64 — Thu, 17 Nov 2022 08:06:38 GMT

I have same issue and it’s getting worse.

Re: e SIM calls cutting out

James_B — Thu, 17 Nov 2022 08:09:55 GMT

Hi @PK64,

Welcome to the EE Community. 🙂

Does the Network Status Checker report any problems in your area?

James