topic Re: No signal on 4GEE device in Mobile Network discussions

No signal on 4GEE device

anupra49 — Thu, 15 Sep 2022 09:50:33 GMT

I have just been on the phone with a EE team member as I have had no signal since Tuesday and been informed its been down since the 9th September!! And no idea when it will be fixed!! Dreadful.

Re: No signal on 4GEE device

Chris_B — Thu, 15 Sep 2022 11:32:41 GMT

@anupra49 if that mast it’s on private land, they need the land owners permission to go over that land to access the mast. This has to be done every time they need to get to the mast. One to investigate and one to take the parts of the mast and actually fix it. The landowner might not have gave permission as they could possibly be out of reach.

Re: No signal on 4GEE device

Christopher_G — Thu, 15 Sep 2022 12:33:05 GMT

Hi @anupra49

Welcome to the community.

I'm sorry to hear that you're having some problems in your area. Our engineers will be working as hard as possible to get the service restored as soon as possible.

Have you registered for updates on our network status checker? That way our network team will send you updates when we have them.

Thanks for your patience so far.

Chris

Re: No signal on 4GEE device

bristolian — Thu, 15 Sep 2022 16:36:41 GMT

If you've had no service since Tuesday 13th, that doesn't tally with a site outage since September 9th (last Friday) being the cause.

Do you know anyone locally who has an EE mobile?