topic Re: I'm no longer with EE but still receive Network Status Update emails in Mobile Network discussions

I'm no longer with EE but still receive Network Status Update emails

diomerda — Tue, 13 Sep 2022 17:00:44 GMT

How can I stop receiving these emails? There is no unsubscribe option. My EE account has been closed, so I can't log in. My mobile number is not recognised. The online chat doesn't work. You don't make it easy for people to contact you.

Re: I'm no longer with EE but still receive Network Status Update emails

Chris_B — Tue, 13 Sep 2022 17:05:11 GMT

@diomerda I would of thought that calling would be easy. Online chat is for contract customers. Obviously if your not an EE customer you don’t have an account to login too and your number isn’t recognised as it’s not with EE.

Re: I'm no longer with EE but still receive Network Status Update emails

diomerda — Tue, 13 Sep 2022 17:06:49 GMT

First of all, thanks for the good suggestion, much appreciated. Secondly, I live in Italy, left UK in 2019, wouldn't ever spend a cent calling overseas for this stupid emails still keeping coming since then.

Re: I'm no longer with EE but still receive Network Status Update emails

XRaySpeX — Tue, 13 Sep 2022 17:28:22 GMT

@diomerda : Yes, there is a strong case for EE including an unsubscribe link in such texts in case ex-EE users have ported away the no. with which they registered to "My Places" & so it no longer recognises it as an EE no.

You originally set up these network status updates from the Network Status Checker 's Manage my places. Unfortunately once you have left EE you can't remove it from there as it no longer recognises your no. You will need to call CS to remove it for you. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: I'm no longer with EE but still receive Network Status Update emails

diomerda — Tue, 13 Sep 2022 17:30:19 GMT

Thanks. Should it be free even from abroad (Italy)?

Re: I'm no longer with EE but still receive Network Status Update emails

XRaySpeX — Tue, 13 Sep 2022 17:33:18 GMT

I understand so, as long as you are calling a UK Freephone no. You can't be charged anyway unless you put money on your Skype a/c.

Re: I'm no longer with EE but still receive Network Status Update emails

diomerda — Tue, 13 Sep 2022 17:35:11 GMT

Cool, thanks. Phone number doesn't work.

Re: I'm no longer with EE but still receive Network Status Update emails

XRaySpeX — Tue, 13 Sep 2022 17:37:47 GMT

Are you prefixing by '+44'?

Re: I'm no longer with EE but still receive Network Status Update emails

diomerda — Tue, 13 Sep 2022 17:42:24 GMT

Of course I am

Re: I'm no longer with EE but still receive Network Status Update emails

Christopher_G — Wed, 14 Sep 2022 07:03:43 GMT

Hi @dioderma.

I've sent you a private message to get some information from you.

Chris

Re: I'm no longer with EE but still receive Network Status Update emails

diomerda — Wed, 14 Sep 2022 08:53:53 GMT

Replied, thanks