topic Re: Signal down in Mobile Network discussions

Signal down

Dalehynd6 — Mon, 12 Sep 2022 10:44:05 GMT

After two weeks of barley any service and a terrible wifi connection I contacted EE to be told there was a mast down in our area and it would be sorted within a couple days, I then received a phone call about what problems I was getting and then got told it would be sorted within a week not a couple of days and I would revive a call back in a week. Two weeks on still the same terrible connection with no word back on when this is going to be sorted, pretty poor how long it has taking to get it sorted for the money you pay each month for a contract.

Re: Signal down

Christopher_G — Mon, 12 Sep 2022 13:01:44 GMT

Hi @Dalehynd6

Welcome to the community.

Sorry to hear that you have some problems with the service in your area. What is the latest on the network status checker?

Chris

Re: Signal down

Dalehynd6 — Mon, 12 Sep 2022 13:08:49 GMT

Hi,

I done that before aswell and it would tell me great service and still does but the signal is still not working

Thanks

Dale

Sent from my iPhone

Re: Signal down

bristolian — Mon, 12 Sep 2022 13:12:19 GMT

Sounds like you've clicked "check coverage" for a service prediction, rather than "check status" for faults & issues.