topic Re: 4g mobile broadband outage in Mobile Network discussions

Re: 4g mobile broadband outage

Channers40 — Wed, 07 Sep 2022 17:46:11 GMT

Hello, I have the same problem, I'm in the sn7 area and was told that the mast was having issues from the 31st Aug it's now the 7th and still not fixed! Over a week without service is simply not good enough I'm seriously thinking of leaving.

Re: Re: 4g mobile broadband outage

bristolian — Wed, 07 Sep 2022 18:08:18 GMT

Is your loss of service reported under "check status" on the status tool ?

Re: Re: 4g mobile broadband outage

Channers40 — Wed, 07 Sep 2022 18:10:28 GMT

Ohh you bet it is!! I got told from a tech agent that they need a replacement part! It's 2022 how long do you need to get a new part.

Re: Re: 4g mobile broadband outage

bristolian — Wed, 07 Sep 2022 18:14:12 GMT

@Channers40 wrote:

Ohh you bet it is!! I got told from a tech agent that they need a replacement part! It's 2022 how long do you need to get a new part.

Depends entirely on what the part is.

If the fault is recognised and being worked on, that's encouraging.

Re: Re: 4g mobile broadband outage

Channers40 — Wed, 07 Sep 2022 18:22:49 GMT

If that's the case why not have a contingency plan in place then? People rely on their phones for work emergencies etc! 7 days without a simple service is bad especially when 100s of people are effected by it

Re: Re: 4g mobile broadband outage

bristolian — Wed, 07 Sep 2022 18:45:28 GMT

Outages and faults on network sites are entirely "BAU" for EE and all other mobile operators, the best contingency plan is to fix all faults as quickly as possible. From what you've posted so far, that's in-hand.

It's unfortunate when a single site outage causes a total loss of coverage in an area, but it's not always avoidable.

Re: Re: 4g mobile broadband outage

Channers40 — Wed, 07 Sep 2022 18:59:54 GMT

I work in this industry and I know the longest amount of time for the worst case! Something this bad of an outage is bad for a company who say they have everything everywhere.

Re: Re: 4g mobile broadband outage

Chris_B — Wed, 07 Sep 2022 21:29:16 GMT

Just a head up it’s called EE not everything everywhere. It’s not been called that since 2012.

Re: Re: 4g mobile broadband outage

Channers40 — Thu, 08 Sep 2022 06:33:07 GMT

Well to educate you EE stands for everything everywhere!!! You're welcome.