topic Re: Callers can’t here me in Mobile Network discussions

Callers can’t here me

RyanCFC — Thu, 01 Sep 2022 20:12:43 GMT

When I call out the other person can’t here me, this only happens in one specific location

Re: Callers can’t here me

bristolian — Thu, 01 Sep 2022 20:27:41 GMT

Is this a recent problem, and are other EE users also affected?

I'd recommend using "check status" on the online coverage tool , and then "report a problem" if nothing is shown.

Re: Callers can’t here me

RyanCFC — Fri, 02 Sep 2022 10:26:39 GMT

@bristolian
hi it’s only really affecting me as far as I know, and it’s been going on for about a month, it also only seams to happen when I call tesco mobile (o2) numbers

Re: Callers can’t here me

Leanne_T — Fri, 02 Sep 2022 10:32:54 GMT

Hi @RyanCFC

Does this happen with more than one number?

Are you connected to WiFi calling when this happens?

Thanks.

Leanne 🙂

Re: Callers can’t here me

RyanCFC — Fri, 02 Sep 2022 17:21:11 GMT

@Leanne_T

Yes It’s more than one number but it only seams to affects numbers on Tesco mobile and no I’m not connected to Wi-Fi when this happens

Re: Callers can’t here me

Leanne_T — Fri, 02 Sep 2022 17:21:30 GMT

Thanks @RyanCFC

Do we have any signal issues showing on the EE Coverage & Network Status Checker, for your area?

Thanks.

Leanne.

Re: Callers can’t here me

RyanCFC — Fri, 02 Sep 2022 17:22:02 GMT

@Leanne_T

Re: Callers can’t here me

Leanne_T — Fri, 02 Sep 2022 17:23:38 GMT

If this happens in one location, you can report this on the status checker and the team will get this looked into @RyanCFC

Or, you can give us a call on 150 and the team will be able to look into this for you.

Leanne 🙂

Re: Callers can’t here me

bristolian — Fri, 02 Sep 2022 17:26:02 GMT

By means of clarification, are you saying this lack of outgoing audio is both caller-specific & location-specific?

Location-based issues would tend to suggest a radio network issue and affect all calls indiscriminately.

Caller-specific issues would tend to suggest a central-network issue and not be location-specific.